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Virtual Assistants

Virtual assistants like Siri and Alexa are application programs that understand natural language voice commands and completes tasks for the user. See below for the latest news, trends, and solutions about virtual assistants.

Features

2023 Vertical Markets Spotlight: A Speech Technology Special Report

Our roundup of the speech innovation taking place in eight important industry verticals.

2023 Vertical Markets Spotlight: Speech Technology in Consumer Electronics

Interoperability's been the biggest challenge, but standards are emerging.

2023 Vertical Markets Spotlight: Speech Technology in Financial Services

Rise in voice banking requires a rise in voice-based support, verification, and AI.

2023 Vertical Markets Spotlight: Speech Technology in Government

Public-sector entities can improve customer service, delivery of benefits and services, efficiency, transparency, and more.

Industry Voices

Conversational AI Is Finding Its Voice

The future of multilingual support lies with conversational artificial intelligence.

Debunking the Most Common Myths in Voice Technology

Demand for voice-enabled devices has skyrocketed during the pandemic, and in the rush to capitalize on it, businesses can easily fall prey to common misconceptions about voice-enabled products. This piece debunks these myths one by one. 

Does Your Intelligent Assistant Really Understand You?

Intelligent virtual assistants still need improvements, analysts conclude after five leading systems are put to the test.

Wake Words Will Soon See a Resurgence

As consumers get more accustomed to using voice interfaces, wake words will become more prominent.

Columns

AI Is Making UCC and the Contact Center into an Increasingly Powerful Combo

Teaming up these AI-fueled solutions yields a variety of shared capabilities and benefits.

Real-Time Guidance Is Key to a Great Service Experience

RTG can elevate customer interactions into relationship building sessions.

How to Make ChatGPT Usable for Enterprises

Not surprisingly, a standardized format would make the process a lot easier.

Voice Assistant Technology Struggles with Monetization

Alexa, Siri, and the like are popular but not profitable.

Speech Technology Reports and Research

Learn How to Reduce Overhead Costs by 62% While Improving Output by 2x

Sponsored by Observe.AI

Why Voice Matters for Trust and Engagement

Sponsored by WellSaid Labs

Using Speech Analytics to Monitor and Improve Agent Performance

Sponsored by Observe.AI

If Your Data Needs to be On-Premise - Then What?

Sponsored by LumenVox

Virtual Assistants Companies and Suppliers