Sentiment Analysis Moves into Voice Interactions

Advances in AI make sentiment analysis a viable tool for conversational insights.

Voice Is Poised to Take a Quantum Leap

Exploring quantum computing's expected impact on the speech technology market.

The Top Speech Technologies and Vendors: The 2024 Speech Industry Awards

Artificial intelligence is now integral to speech technology, a fact reflected by our winning vendors.

2024 Speech Industry Award Winner: OpenAI Breaks More Molds with Voice Introductions

in yet another groundbreaking move, the San Francisco-based company gave ChatGPT a voice last September.

The Most Boring Voice AI Deployment Is Answering Your Phone

While the industry's attention is on reasoning models and agentic workflows, the voice AI use case with the clearest, most measurable return today is picking up the phone when a small business can't.

Voice AI: The Dos, the Don’ts, and What’s Next [Featured on DestinationCRM]

Why Voice AI Is the Next Frontier in Customer Conversations

Conversational AI is now mature enough to support real, human-sounding voice interaction. (Featured on SmartCustomerService.com.)

Scaling Trust, Earning Customer Love: The Reality of AI Voice Agents

What it really takes to build an AI voice agent that customers trust and on which teams can rely.