Good Enough for the G-Men
Audio search and mining has its roots in the intelligence community, but the corporate world is where it will really flourish.
This Time, It's Personal
What you can do to make your system more customer-friendly.
On the Road to Success
Phone self-service puts Volkswagen Financial customers in control of their money 24/7.
Outfitted for Change
Call recording helps an apparel retailer see call drivers across multiple brands and locations.
Speech Becomes Even More Pervasive
Lines of Communication
Effective communication with end users can stop problems before they arise.
Lessons from the Blogosphere
For better user interactions, the speech world could learn from Twitter.
How to Deliver a Successful Multichannel Customer Experience
Factors to consider in placing automation in the right place for customers.
Listen to your gut, but back it up with user data.
The Case for Easy Speech: Metaphor Solutions and Planet Payment
Quick, simple, and secure is the winning formula for retail IVRs.
A Framework for Multimodal Apps
W3C drafts the standard in multimodal architectures.
Automated Customer Surveys
Enterprises need to get customer input to optimize their interactive voice response (IVR) systems and contact centers. But what services are out there to go about collecting that data?
Finally, I Speak to iPhone
New applications bring speech to Apple's iPhone, but mobile search captures the most attention.
Under-the-radar speech news.
Speech Fills the Docket
Since mid-May, the courts have decided a number of high-profile patent disputes between speech technology vendors, while many more cases have been filed or still await a decision.