Coming into Focus
Companies are starting to realize what focus groups can provide, how to make the most of their feedback, and why the future of IVR design could depend on what they say.
Speech in the Path of the Storm
Mass-messaging systems help communities prepare for hurricane season.
Why Tap When You Can Talk
How vlingo designed an effective multimodal interface for mobile devices.
Speech-enabled software is revitalizing Native American languages.
Weathering the Storm
A call center solution helps a credit union improve member services, increase reliability, and support future growth.
Mobile: Is There an Enterprise App for That?
Sharpening a Cloudy Vision
Clarifying definitions depends on users' perspectives.
The $10,000 Briefcase
Most devices from a few years ago are already obsolete.
Speech can't be your only means of talking to customers.
To Usability Test...Or Not?
Sometimes conditions exist that can send tests awry.
Demystifying PaaS: The Value Proposition
Taking advantage of scalability and support puts the focus on customer experiences.
Speech Can Help Integrate the Disabled
The technology exists to allow the disabled to live independently.
Standards Need a New Pair of Eyes
Now is the time to revisit and update some of the early voice standards.
Voice-Enabled Bluetooth in-Car Speakerphones
Author Urges Attendees to Design Speech Apps with Feeling
Journalist Emily Yellin's opening keynote brought home the need to consider users when designing an IVR.
Global Market for UC Projected to Reach $16.8 Billion by 2015
A new report predicts continued growth after two years of almost inactivity.
Is Natural Language Right for You?
Speakers urge caution when choosing to roll out a natural language app.
Keynoter: Natural Language Processing Has Huge Potential
A university professor calls NLP the wave of the future in speech.
Microsoft Continues Its Pledge to Speech
Lunchtime panelists stay the course toward speech as the natural user interface.