Speech Technology Magazine Cover

July/August 2012

Magazine Features

The 2012 Implementation Awards

The 2012 Market Leaders

The 2012 Speech Luminaries

The 2012 Star Performers


Editor's Letter

What's Fueling Speech Technology's Growth

The Business Case

Mobility May Shake up the Service World

If mobile's not part of your operation, customers will go elsewhere.

Forward Thinking

Job Descriptions for Personal Assistants

Radar O'Reilly is a tough act to follow.

Inside Outsourcing

Outsourcing Versus Offshoring

Despite common confusion, the two are not one and the same.


Usability Testing Connects the Dots

This valuable tool offers unique insights into caller motivations.

A View from AVIOS

New Directions in Natural Language Understanding

Watson and Siri are only the beginning.

Voice Value

Mobile Customer Care Just Got Stickier

Siri's got company, and there's more coming.


A Small Firm Takes on the Big Smartphone Makers over Voice Patents

ETS Adds Voice identification to Increase TOEFL Exam Security

NY Area Airports Pilot Speech to Speed Travelers Along

Overheard Underheard

Synchronoss Acquires SpeechCycle

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