Voice User Interfaces should not trap customers.
Ringing in the New Year
Outbound marketers have got the customer's number--but can they use it properly?
ASR Cleared for Takeoff
Air traffic controllers have a new voice that is automating the training process
Doctors On Call
Altura designs and implements a VoIP network for Michigan health system.
New Year, New Design
Hold the Pickle II
Array microphones provide cleaner audio signals
The Pains of Main Are Plainly VUI's Bane
Automated systems are becoming more prevalent, and the debate between directed dialogues and natural language interfaces is heating up
How Good Is Good Enough?
Setting metrics for measuring the success of speech applications goes beyond recognition rates
Innovative Research in the Labs, Part VI: AT&T
Research labs are available on every vendors' site, but AT&T stands out as a research lab in and for itself
Agent-Assisted Speech Recognition
Many businesses are finding themselves victims of their own success, overwhelmed by the increasing volume of incoming customer calls to place orders, complete transactions, or seek information.
Benchmarking Will Never Be the Same
UTOPY is offering a new service to its clients: Customer Intelligence (CI) Benchmarking.
Gartner Eyes IVR and EVP Vendors
Gartner in December revealed its "Magic Quadrant for IVR and Enterprise Voice Portals," earmarking Avaya, Genesys Telecommunications Laboratories, Nortel, and Intervoice as leaders of the market.
IBM Drafts the Standard in Text-to-Speech
IBM in mid-December released a new application programming interface, or middleware, that expands the ability of screenreading programs like Freedom Scientific's JAWS and GW Micro's Window-Eyes, to convert on-screen text and graphics to audio for the blind or visually impaired.
Industry Dashboard/The Year in Review