Speech Technology eWeekly -
November 29, 2017
Will.I.Am's Tech Company Launches Omega Voice Assistant
The platform combines speech and artificial intelligence technology to improve customer experiences.
Genesys Integrates PureCloud with Amazon Lex
The new integration will help companies build and maintain conversational IVR flows for routing callers. (Featured on SmartCustomerService.com.)
iEnterprises Releases iCRM, a Voice-Controlled CRM for Amazon Alexa
iEnterprises' iCRM system lets users perform tasks in the CRM system by delivering voice commands through Amazon Alexa-enabled devices.
SalesHood Accelerates Knowledge Sharing With Automatic Speech Recognition
SalesHood's speech recognition tool allows users to transcribe and search meeting notes and other sales interactions.
Speech Technology News
Nearly Half of U.S. Broadband Homes Use Smart Assistants
The use of smart devices like Amazon Echo and Google Home show a growing use case for voice technologies, new research from Parks Associates found.
Alorica Turns to Verint for Speech Analytics
Alorica will offer Verint Voice of the Customer and Workforce Optimization as part of its advanced analytics and CX intelligence solutions.
Casting Workbook Launches Voice Service
Casting Workbook's Voice service offers a database and production platform for voice actors and the organizations that hire them.
Pronexus Launches VBVoice 10.2
The new version gives developers greater control over and visibility into their IVR development projects.
Voicera Launches Eva, an Assistant to Capture Meeting Notes
Voicera's Eva listens to, transcribes, takes notes, and identifies important moments in meetings.