Speech Technology eWeekly - November 29, 2017

Speech Technology News

Will.I.Am's Tech Company Launches Omega Voice Assistant

The platform combines speech and artificial intelligence technology to improve customer experiences.

Genesys Integrates PureCloud with Amazon Lex

The new integration will help companies build and maintain conversational IVR flows for routing callers. (Featured on SmartCustomerService.com.)

iEnterprises Releases iCRM, a Voice-Controlled CRM for Amazon Alexa

iEnterprises' iCRM system lets users perform tasks in the CRM system by delivering voice commands through Amazon Alexa-enabled devices.

SalesHood Accelerates Knowledge Sharing With Automatic Speech Recognition

SalesHood's speech recognition tool allows users to transcribe and search meeting notes and other sales interactions.

Nearly Half of U.S. Broadband Homes Use Smart Assistants

The use of smart devices like Amazon Echo and Google Home show a growing use case for voice technologies, new research from Parks Associates found.

Alorica Turns to Verint for Speech Analytics

Alorica will offer Verint Voice of the Customer and Workforce Optimization as part of its advanced analytics and CX intelligence solutions.

Casting Workbook Launches Voice Service

Casting Workbook's Voice service offers a database and production platform for voice actors and the organizations that hire them.

Pronexus Launches VBVoice 10.2

The new version gives developers greater control over and visibility into their IVR development projects.

Voicera Launches Eva, an Assistant to Capture Meeting Notes

Voicera's Eva listens to, transcribes, takes notes, and identifies important moments in meetings.