Speech Technology eWeekly - July 25, 2018


3 Ways AI is Making Your Office a Better Place to Work

Many workers are worried about losing their jobs to AI, but others are grateful for the many ways new, AI-based technologies are making their offices a better place to work.

Speech Tech Systems Need Expanded Capabilities, Training for Improved Customer Service

Seventy-four percent admit they are more loyal to a company if they can talk to a person—versus a machine—when they need assistance, according to a new report from Calabrio.

Speech Technology News

New Globant Report Uncovers the Gap Between Voice Technology Investments and Preparedness in Organizations

Report provides key insights to successfully integrate voice technology in the workplace.

Wanda Expands Patient Management Platform with Enhanced Patient Adherence Features

Wanda, Inc. announced a significant expansion of its market- Patient Management Platform with expansive new features to further improve patient care plan adherence.

8x8 Announces General Availability Of X Series

First cloud solution to integrate voice, conferencing, collaboration, and contact center on a single platform to radically transform enterprise communications.

Ding Offers Opportunities For Chat

Ding is chatbot solution service that offers both customizable and default bots to businesses that would otherwise rely on answering phone calls and/or emails to respond to existing and potential customers.

Elsevier Collaborates With M*Modal to Launch Next-Generation Diagnostic Decision Support Workflow

Integrated speech reporting and diagnostic decision support workflow demonstrated at AHRA 2018.

Globe Labs, Vonage Team up to Deliver Voice Solutions to SEA Market

Vonage announced that Nexmo, the Vonage API Platform, has teamed up with Globe Labs, the  developer community of Globe Telecom, to deliver powerful voice solutions to the Philippine market and the rest of Southeast Asia.

In Other Words

Speech Translation Helps Multilingual Conferences Express Themselves

New technology means that speech translation is quicker, more accurate, and cheaper than ever—and international conference goers will reap the benefits

Inside Speech

With Voice Design, Putting Callers First Is Always a Best Practice

VUI best practices come and go, but a customer-friendly framework never goes out of style

Industry Voices

Video: How to Train Virtual Agents to Recognize Customer Needs

USAA's Brett Knight explains how to train virtual agents to anticipate customer needs more effectively in this clip from SpeechTEK 2018.