AT&T Business Adds Dubber Unified Call Recording (UCR) and Voice AI
AT&T is deploying Dubber's Unified Call Recording and Voice Intelligence solutions on the AT&T Network through AT&T IP Toll-Free, AT&T Hosted Voice Service, and Cisco Webex Calling with AT&T.
The collaboration of AT&T Business and Dubber brings Dubber Unified Call Recording and Voice AI to customers already on AT&T IP Toll-Free. Dubber Unified Call Recording and Voice AI can be added to existing IP Toll-Free services to connect voice data, including conversational content, sentiment analytics and call metadata to big data sets, applications such as Salesforce, and more.
"AT&T Business is again bringing industry-leading innovation to customers," said Steve McGovern, CEO of Dubber, in a statement. "By eliminating the costs of legacy on-premises and application-specific call recording and then automating compliance, customer experience, and call center activity, enterprises can gain an immediate reduction in capital expenditure and drive increased productivity."
"Voice data is one of the last great untapped resources for companies," said Rich Shaw, vice president of voice and collaboration at AT&T Business, in a statement. "By making data and insights from conversations more accessible, we unlock the potential to drive digital and customer experience transformation through voice. With the pandemic and acceleration of remote work, moving to network-centric and unified call recording has never been more important. Together with Dubber, we can help answer these customer needs on a global scale."
Dubber significantly added to its unified call recording and voice intelligence solutions portfolio with a dozen new applications.
Dubber's call recording solution meets Microsoft's standards and is now listed on the Microsoft AppSource.
IBM has selected Dubber's Unified Call Recording and Voice Intelligence Cloud for its Cloud for Telecommunications Services.