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Authoring Environments
Features

IBM's Watson Brings Cognitive Computing to Customer Engagement

While the technology is still new, early developments are piquing interest in its future potential.

Can Mobile and IVR Coexist?

Customer interaction technologies should support one another, not compete.

An Angel on the Go

The new Angel Mobile solution will be offered with the Angel 4 Platform.

It's a Persona, Not a Personality

In IVR design, it should be about finding the right voice, not the right character.

Industry Voices
Columns

Remembering Scott McGlashan

May 4, 1963-February 12, 2014

The Global Transition

Many problems can be solved with a little precoding analysis.

Getting to an SIV Module for VoiceXML

The draft standard is out there; now let's provide the feedback.

Accessibility in Voice and Multimodal Applications

Multimodal interfaces can make or break the user experience.

Speech Technology Reports and Research

Can You Improve Customer Sentiment?

Sponsored by Verint

Learn More about Contact Center AI!

Sponsored by Observe.AI