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Managed Services
Features

Transcription Outsourcing Releases Free Dictation App

The company's iPhone app is free to use; customers pay per minute of transcription time.

Avaya Unveils “Collaborative Cloud” Strategy and Solutions

Avaya Collaborative Cloud provides a strategic framework for cloud-based collaboration solutions using Avaya unified communications, contact center, networking and services.

Interactive Intelligence to Launch Cloud-based Communications Trial Program

"Quick Spin" program designed to further reduce risk of migrating to communications-as-a-service.

The 2011 Implementation Awards

Industry Voices
Columns

If It’s a Tornado, Just Text Me

Automated messaging must be highly relevant and user-specific

Are You Ready for Mobility Care?

Tie app into the contact center to create seamless interactions across customer entry points

The Rise of Proactive Customer Care

Anticipating needs delivers benefits in customer service, sales/marketing, and government

Speech Technology Satisfies Various Needs

Speech Technology Reports and Research

Learn How to Create a Customer Service Funnel

Sponsored by Solvemate

Beginners Guide to Customer Service Chatbots

Sponsored by Solvemate

The Advanced Guide to Customer Service Chatbots

Sponsored by Solvemate

Learn More About AI-Enabled, Analytics-Driven Quality Management!

Sponsored by NICE Nexidia