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Managed Services
Features

Transcription Outsourcing Releases Free Dictation App

The company's iPhone app is free to use; customers pay per minute of transcription time.

Avaya Unveils “Collaborative Cloud” Strategy and Solutions

Avaya Collaborative Cloud provides a strategic framework for cloud-based collaboration solutions using Avaya unified communications, contact center, networking and services.

Interactive Intelligence to Launch Cloud-based Communications Trial Program

"Quick Spin" program designed to further reduce risk of migrating to communications-as-a-service.

The 2011 Implementation Awards

Industry Voices
Columns

If It’s a Tornado, Just Text Me

Automated messaging must be highly relevant and user-specific

Are You Ready for Mobility Care?

Tie app into the contact center to create seamless interactions across customer entry points

The Rise of Proactive Customer Care

Anticipating needs delivers benefits in customer service, sales/marketing, and government

Speech Technology Satisfies Various Needs

Speech Technology Reports and Research

Leverage RPA to Help Modernize Customer Engagement

Sponsored by Verint

Learn How to Attain Secure Customer Authentication

Sponsored by LumenVox

What To Look For In a Voice AI Partner

Sponsored by Observe.AI

Staying Connected With Your Customers

Sponsored by Concentrix