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Natural Language/Machine Learning/Cognitive Learning

Natural language, machine learning, and cognitive learning are the technologies that underly most Artifical Intelligence applications. Natural Language Processing (NLP) helps computers interpret and manipulate human language; Machine Learning (ML) provides systems the ability to automatically learn and improve without being explicitly programmed. Cognitive Learning (CL) combines ML and NLP. See below for the latest news and trends in NLP, ML, and CL.

Features

The Top Speech Technologies and Vendors: The 2024 Speech Industry Awards

Artificial intelligence is now integral to speech technology, a fact reflected by our winning vendors.

2024 Speech Industry Award Winner: aiOla Speaks Your Business’ Unique Language

Speech technologies have typically had a hard time understanding jargon, abbreviations, and acronyms, but Israeli startup aiOla is changing all that.

2024 Speech Industry Award Winner: Capacity Deepens Voice and Contact Center Capabilities with Acquisitions

AI software company Capacity has been on an acquisition spree over the past year or so, grabbing up a number of fairly prominent speech technology vendors to expand its contact center capabilities.

2024 Speech Industry Award Winner: ElevenLabs Is Dubbed a Leader in Automatic Speech Translation

The company's first product, AI Dubbing, enables users to automatically translate any speech into up to 20 other languages while maintaining the original speakers' voice qualities.

Industry Voices

Generative AI Will Redefine Crucial Work Skills, but It Can’t Replace Human Expertise

GenAI signals new possibilities, and it's inevitable that certain tasks will be automated. But humans won't be replaced; instead, their roles will be elevated.

Uncover Hidden Gems in Your CX Data with AI by NICE

The Need for Continuous Speech Recognition Testing

Conversational AI and voice have to be tested to ensure that they work flawlessly.

The Risks Posed by Biases in Voice and AI

Artificial intelligence is still a novel concept with its own unique benefits and flaws. This is how it will integrate into sales, marketing, and customer interactions.

Columns

Speech Industry Award Winners Fuel a Market on the Rise

Their efforts in the past year have left an indelible mark on the entire speech industry, brought the technology to new heights and new markets, and generated a lot of buzz along the way.

Deepfakes Will Remain a Real Concern

As technology-driven trickery becomes harder to detect, intent looms large.

Searchable CAs Will Make Conservational AI More Convenient

As conversational assistants proliferate, they'll become harder to discover.

What Should You Do About GenAI in the Contact Center?

Plan for both the short term and the long term.

Natural Language/Machine Learning/Cognitive Learning Companies and Suppliers