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Technology

Companies that provide solutions and services to aid high-tech firms provide information and technical support to their customers.

Features

Speech Is Set to Dominate the Wearables Market

A voice interface opens a world of possibilities for wearable devices.

How to Know When Your Speech System Is Too Old

Customer dissatisfaction is the first indication, as the IVR begins to cost more to maintain than to replace

Exclusive Book Excerpt: Designing Better Speaker Verification

Chapter describes how to bridge the gap between the creators and implementers of investigatory voice biometric technologies

Suite Evolution Drives Contact Centers

Bundling apps improves data management, customer experience

Industry Voices

How AI is Charting the Use of Chatbots in IT

Artificial Intelligence technology helps to improve enterprise workflows and IT practices.

Columns

Healthcare CX Is Increasingly Fraught, but Speech Tech Provides an Answer

AI-powered bots, armed with natural language understanding, are giving vital help to users navigating healthcare

Eyes-Busy, Hands-Busy Computing

What we all have in common with an HVAC repairman.

eBooks for the Visually Impaired

Kindle and other readers come up short; Justice Dept. pushes textbooks

Listen to the Voice of the Customer

Speech Technology Reports and Research

Can You Improve Customer Sentiment?

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Learn More about Contact Center AI!

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