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Technology

Companies that provide solutions and services to aid high-tech firms provide information and technical support to their customers.

Features

Ethics and Algorithms—Exploring the Implications of AI

Concerns have been voiced about how AI and speech technologies are now being used, but solutions are not clear-cut

Jibo Names New CEO, Raises $25 Million

Former Nuance executive Steve Chambers takes on the role of CEO as founder Cynthia Breazeal becomes chief scientist.

Speech Is Set to Dominate the Wearables Market

A voice interface opens a world of possibilities for wearable devices.

Nuance Enhances Dragon Mobile Assistant with Voice Biometrics

Solution offers new personalization feature, Nuance Voice Print

Industry Voices

How AI is Charting the Use of Chatbots in IT

Artificial Intelligence technology helps to improve enterprise workflows and IT practices.

Columns

Healthcare CX Is Increasingly Fraught, but Speech Tech Provides an Answer

AI-powered bots, armed with natural language understanding, are giving vital help to users navigating healthcare

Eyes-Busy, Hands-Busy Computing

What we all have in common with an HVAC repairman.

eBooks for the Visually Impaired

Kindle and other readers come up short; Justice Dept. pushes textbooks

Listen to the Voice of the Customer

Speech Technology Reports and Research

Leverage RPA to Help Modernize Customer Engagement

Sponsored by Verint

Learn How to Attain Secure Customer Authentication

Sponsored by LumenVox

What To Look For In a Voice AI Partner

Sponsored by Observe.AI

Staying Connected With Your Customers

Sponsored by Concentrix