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Financial Services/Insurance

The Financial Services sector has embraced speech technology--especially the security that biometrics and caller identification solutions provide. See below for companies that offer solutions to speed access to personalized information, reduce call center costs, and automate service delivery for better customer service and employee productivity.

Features

The Top Speech Technologies and Vendors: The 2021 Speech Industry Awards

Advances in AI, machine learning, natural language processing, and more fueled speech industry progress in the past year.

2021 Speech Industry Award Winner: Red Box Thinks Outside the Box

England-based voice specialist Red Box began the past 12 months by launching Conversa, an open enterprise voice platform that lets users listen to, share, and act on enterprise-wide audio and media data.

Speech Technology Inches Closer to the Edge

An emerging computing paradigm, edge computing, promises to improve response time, lower costs, and enhance security, but the ecosystem is immature.

2021 State of the Speech Technology Industry

The latest developments and trends in seven important sectors

Industry Voices

Solutions that are the Critical Lifeline of Insight Especially in Time of Rapid Change

Harnessing the Power of our Next Generation Voice Solutions

Video: The Downside of Directed Dialogue NLU

Omilia's Nikos Kolivas discusses the value of context and memory in delivering human-like interactions in self-service contact centers in this clip from SpeechTEK 2018.

How Conversational Self-Service Improves the Contact Center Experience (Video)

Omilia's Quinn Agen discusses the way an an end-to-end conversational approach in machine-to-human interaction helps deliver satisfying contact center experiences in this clip from SpeechTEK 2018.

Columns

3 Trends That Will Shape IVA Development

Voice assistants are poised to become more specialized and less platform-specific

Will This Security Innovation Make Biometrics Obsolete?

Public/private key cryptography relies on an exchange of unique data. Will this latest innovation change the way we think about security and make biometrics obsolete and create problems for the speech industry?

Omnichannel Contact Centers Embrace Speech

Suddenly, the technology is everywhere.

The Perils of PIN Proliferation

Why is secure identification so difficult?

Speech Technology Reports and Research

How Businesses Use AI for CX Success!

Sponsored by NICE Nexidia

Learn How AI is Advancing the Transcription Process

Sponsored by Deepgram

How AI Automatic Speech Recognition Works

Sponsored by Deepgram

Learn How to Make Your Application Voice-Ready

Sponsored by Deepgram

Financial Services/Insurance Companies and Suppliers