2023 State of the Speech Technology Industry

The latest developments and trends in seven important sectors.

The 2023 State of Speech Engines

More humanlike speech leads to more intuitive interactions.

The 2023 State of Speech Development Platforms

The quest for open standards will help speech apps' business case.

The 2023 State of Intelligent Virtual Assistants

The need is still great, but deployment challenges remain.

AI Voice: Working with, Not Against, Humans

Companies can leverage automated voice in new ways, building fuller, more authentic connections with their audiences.

Conversational AI Is Finding Its Voice

The future of multilingual support lies with conversational artificial intelligence.

The Need for Continuous Speech Recognition Testing

Conversational AI and voice have to be tested to ensure that they work flawlessly.

Customer Service Must Adapt to Expanded Touchpoints for Voice of the Customer Insight

Companies need to supplement traditional surveys with speech and text analytics. (Featured on SmartCustomerService.com.)

New Omnichannel Offerings Share the Power of NLU

Natural language understanding is enabling a budding omnichannel revolution.

Conversational AI Is Becoming More Practical

As a spring conference displayed, the technology is improving and the use cases growing.

Move over GUI, Hello SVUI

Conversing with Computers: Where We Are and Where We’re Going

The AVIOS conference showed how the human-computer connection is rapidly evolving.