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Customer Interaction Technologies

The list of solutions used in customer interaction and relationships management is changing rapidly as technology advances and make more possible. From chatbots to IVR, the technologies contained here are far-reaching. See below for the latest customer interaction technology news, trends, and solutions.

Features

2021 State of the Speech Technology Industry

The latest developments and trends in seven important sectors

The State of Assistive Technology

Advances bring accessibility to more platforms and devices

The State of Artificial Intelligence

AI takes many forms, but they all have increased speech's usefulness

The State of the Speech Technology Industry

Artificial intelligence is improving almost every aspect of the speech industry.

Industry Voices

What Brings Virtual Conversations to Life?

Speech recognition must be dynamic and adapt to real-time dialogue shifts to best serve customers.

The AI-Driven Future of Customer Service

AI has huge potential to improve and standardize customer service interactions across companies.

Speech Technology and Voice Data Enable True Competitive Advantage

Speech technology could enable a true competitive advantage for businesses across sectors, but data shows that while business leaders would like to take advantage of the technology, many barriers still exist.

Speech Recognition Just Got Supercharged

Advances in artificial language are making speech recognition a cost-saver, revenue-booster, and satisfaction-raiser.

Columns

Speech Is Up for Any Challenge

As consumers' interactions shifted to digital channels, voice has become the interface of choice for many of those interactions.

Designing a Web Site? Learn from the Speech Business—Please!

Contact centers, whether with human or automated attendants, have a lot to teach corporate websites about usability.

We Need Answers: Conversational Systems and Answer Technology

Digital assistants are getting better all the time, and answer technology needs to keep pace

What’s Your Enterprise Strategy for Voice Applications?

It matters who your target is

Speech Technology Reports and Research

Learn More About AI-Enabled, Analytics-Driven Quality Management!

Sponsored by NICE Nexidia

TRENDING IN 2021: SPEECH ANALYTICS DEPLOYMENTS TO GAIN SPEED

Sponsored by Verint

Learn How to Make Relevant Information Easily Accessible

Sponsored by LumenVox

Learn These 5 Steps to Get Started with Agent-Driven Coaching!

Sponsored by Observe.AI

Customer Interaction Technologies Companies and Suppliers