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Customer Self Service

Customer self-service solutions allow end users to access information and perform routine tasks without requiring the assistance of a live customer service representative. See below for the latest customer self-service news, trends, and solutions.

Features

The Top Speech Technologies and Vendors: The 2021 Speech Industry Awards

Advances in AI, machine learning, natural language processing, and more fueled speech industry progress in the past year.

2021 State of the Speech Technology Industry

The latest developments and trends in seven important sectors

The State of Speech Engines

Developments come fast in a rapidly changing environment

The State of Speech Analytics

Technology now looks at more than what the customer said

Industry Voices

Voice Technology is Essential to Digital Transformation

Advances in speech technology are ensuring that voice continues to have a role in customer interactions.

What Brings Virtual Conversations to Life?

Speech recognition must be dynamic and adapt to real-time dialogue shifts to best serve customers.

The AI-Driven Future of Customer Service

AI has huge potential to improve and standardize customer service interactions across companies.

Solutions that are the Critical Lifeline of Insight Especially in Time of Rapid Change

Columns

Speech and AI: From Tipping Point to Table Stakes

Gone are the days when adding virtual assistants was enough.

Speech Is Up for Any Challenge

As consumers' interactions shifted to digital channels, voice has become the interface of choice for many of those interactions.

Designing a Web Site? Learn from the Speech Business—Please!

Contact centers, whether with human or automated attendants, have a lot to teach corporate websites about usability.

Self-Service Is the Channel of Choice—When It Works

Companies are not benefiting from the shift in preference as much as they should be

Speech Technology Reports and Research

The Definitive Guide to Speech Recognition

Sponsored by Deepgram

Call Progress Analysis and Artificial Intelligence

Sponsored by LumenVox

Learn How to Operate Your Own Automatic Speech Recognition (ASR) Engine

Sponsored by Mod9 Technologies

Learn Why Voice is Digital First

Sponsored by Verint

Customer Self Service Companies and Suppliers