Succeeding in the Battle Against Deepfakes

New AI tech is helping detect voice and video fraud attempts.

Voice Is Poised to Take a Quantum Leap

Exploring quantum computing's expected impact on the speech technology market.

The Top Speech Technologies and Vendors: The 2024 Speech Industry Awards

Artificial intelligence is now integral to speech technology, a fact reflected by our winning vendors.

2024 Vertical Market Case Studies: A Speech Technology Special Report

A look at how speech technology solved real-world problems in seven industry sectors.

The Most Boring Voice AI Deployment Is Answering Your Phone

While the industry's attention is on reasoning models and agentic workflows, the voice AI use case with the clearest, most measurable return today is picking up the phone when a small business can't.

Voice AI: The Dos, the Don’ts, and What’s Next [Featured on DestinationCRM]

Why Voice AI Is the Next Frontier in Customer Conversations

Conversational AI is now mature enough to support real, human-sounding voice interaction. (Featured on SmartCustomerService.com.)

Scaling Trust, Earning Customer Love: The Reality of AI Voice Agents

What it really takes to build an AI voice agent that customers trust and on which teams can rely.