Conversational AI is poised to dominate industries into 2025, revolutionizing customer experience with its potential to enhance efficiency, personalization, and cost savings. (Featured on SmartCustomerService.com.)
Mark Rohan //
28 Jan 2025
With the right strategy, impossible can become inviting when it comes to IVR interactions. (Featured on SmartCustomerService.com.)
22 Mar 2024
GenAI signals new possibilities, and it's inevitable that certain tasks will be automated. But humans won't be replaced; instead, their roles will be elevated.
13 Feb 2024
Companies can leverage automated voice in new ways, building fuller, more authentic connections with their audiences.
Rupal Patel //
13 Sep 2022