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Artificial Intelligence

Artificial Intelligence Solutions power machines to copy intelligent human behavior and are in everything--from your smartphone to (maybe) that voice on the other end of the phone. See below for the latest AI news, trends, and solutions.

Features

The Top Speech Technologies and Vendors: The 2023 Speech Industry Awards

AI, AI, and more AI: The technology is disrupting everything, and it's found everywhere in our speech industry achievements for 2023.

2023 Speech Industry Award Winner: D-ID Gives a Human Face and Voice to AI

D-ID, an Israeli company founded in 2017, is providing superpowers to individual creators and businesses alike, uniquely enabling them to transform any picture into an interactive video in seconds.

2023 Speech Industry Award Winner: ID R&D Pioneers Liveness Detection

ID R&D, a New York-based provider of liveness detection and voice biometrics, has quickly become a leader in addressing AI-powered fraud by combining passive facial liveness and voice anti-spoofing technologies.

2023 Speech Industry Award Winner: Microsoft’s VALL-E Breaks the Mold in AI Training

VALL-E, one of Microsoft's latest forays into artificial intelligence, is a transformer-based text-to-speech model that can re-create any voice from just a three-second sample clip.

Industry Voices

How Voice Cloning is Transforming Podcasting

The potential of voice duplication and synthetic voices is huge for podcast creators, offering efficiency and lowering the barriers to production and distribution.

What Does Scaling Mean for the Speech-to-Text Industry?

Speech-to-text services have gained accuracy, but scaling will require additional compute power.

How to Balance Conversational AI and Privacy

Here's what needs to be in place to ensure quality data gathering but also employee protection when it comes to speech analytics.

AI Voice: Working with, Not Against, Humans

Companies can leverage automated voice in new ways, building fuller, more authentic connections with their audiences.

Columns

Conversational Assistants and Privacy

Guiding principles (and potential issues) for our AI-powered future.

Analytics Continues Its Charge Beyond the Phone

Companies are gaining even more actionable business intelligence by deploying artificial intelligence and natural language processing engines to customer conversations in multiple digital channels.

The Speech Accessibility Project Could Open Doors, Literally

Dysarthric speech is getting more equal representation in voice algorithms.

The Contact Center Supervisor Workspace Gets a Makeover

From analytics to Copilot, this desktop is supercharged.

Speech Technology Reports and Research

Flip the AI Switch to Brilliant Customer Satisfaction

Sponsored by NICE

Applying Analytics and Sentiment to Understand CSAT

Sponsored by NICE

Case Study: Learn How to Achieve Above 90% Improvement in Call Categorization

Sponsored by LumenVox

Artificial Intelligence Companies and Suppliers