Speech Technology eWeekly - September 25, 2013

Features

Demand Favors Hosted IP Telephony and Unified Communications

Frost & Sullivan research finds improving technologies and evolving business models expand customer choices.

Audience Releases earSmart eS320 for Mobile Computing

Advanced voice processor is the first created specifically for tablets, ultrabooks, and hybrid all-in-one PCs.

Business Booms for Voice-Over Talent

A movie has sparked interest in voice-overs for everything from TV commercials to wedding videos.

FYI

Speech Answers Compliance and Cost Concerns

Speech Technology News

CallCopy Changes Its Name to Uptivity

Changes convey heightened focus on enabling organizations to improve all aspects of the customer experience.

Honeywell Introduces Voice-Activated Thermostat

Cloud-based voice-controlled solution adds commands based on homeowner interactions.

Professional Recovery Consultants Chooses CallMiner

Healthcare accounts receivables management firm raises productivity and maintains positive customer relations with speech analytics.

Accelovance Choose USAN IVR for Research Study

Clinical research firm employs USAN Metaphor Voice hosted IVR, predictive dialer, and ACD in its call center.

Banking Up Deploys Enacomm IVR

Hosted, self-service IVR will halp the banking firm relieve customer stress.

AiTech Deploys CTI Group's Hosted SmartRecord Solution

The company will deploy the solution across its BroadWorks hosted PBX platforms.

Inside Outsourcing

Self-Service Can't Deliver by Itself

Consider the total caller experience.