Speech Technology eWeekly - October 22, 2008


The Case for Call Recording

Legal issues abound regarding notification and privacy when call centers monitor and capture customer contacts.

Speech Technology News

Enghouse to Acquire Envox Worldwide for $14 Million

Acquisition brings Syntellect and Envox together, strengthening their global reach, distribution channels, market focus, and technology portfolio.

W3C Standard Simplifies Creation of Speech-Enabled Applications

Pronunciation Lexicon Specification lowers costs and effort through reuse of dictionary components.

MacSpeech Updates Dictation Software

New features make the software more accurate over time.

CallCopy Extends Reseller Partnerships

CallCopy today introduced updates to its channel program aimed at making it more profitable for resellers to offer Call Copy's contact center solutions to customers.

Victrio Launches Voice-Based Call Screening System

System creates voiceprint database to stop credit card fraud and identity theft.

OnviSource Introduces Explora Speech Analytics Software

New speech analytics solution is incorporated into company's OnviCenter 6 suite of customer interaction management solutions.


Contradicting a Legend

The less memorable a VUI, the better