Speech Technology eWeekly -
October 22, 2008
The Case for Call Recording
01 Oct 2008
Legal issues abound regarding notification and privacy when call centers monitor and capture customer contacts.
Speech Technology News
Enghouse to Acquire Envox Worldwide for $14 Million
21 Oct 2008
Acquisition brings Syntellect and Envox together, strengthening their global reach, distribution channels, market focus, and technology portfolio.
W3C Standard Simplifies Creation of Speech-Enabled Applications
14 Oct 2008
Pronunciation Lexicon Specification lowers costs and effort through reuse of dictionary components.
MacSpeech Updates Dictation Software
20 Oct 2008
New features make the software more accurate over time.
CallCopy Extends Reseller Partnerships
17 Oct 2008
CallCopy today introduced updates to its channel program aimed at making it more profitable for resellers to offer Call Copy's contact center solutions to customers.
Victrio Launches Voice-Based Call Screening System
16 Oct 2008
System creates voiceprint database to stop credit card fraud and identity theft.
OnviSource Introduces Explora Speech Analytics Software
15 Oct 2008
New speech analytics solution is incorporated into company's OnviCenter 6 suite of customer interaction management solutions.
Contradicting a Legend
01 Oct 2008
The less memorable a VUI, the better