Speech Technology eWeekly - August 25, 2010


A Glimpse of What's to Come

Students develop speech apps as part of a new engineering class at MIT.

Speech Technology News

IVR Technology Group Comes Back with iAnswer

The customizable automated call answering system was specifically built with the medical community in mind.

Dialogic Joins Newly Launched UCIF to Advance Unified Communications Interoperability

Forum will enable interoperability of unified communications hardware and software through inter-vendor openness and collaboration.

CSI Partners with Aurix to Integrate Speech Analytics Technologies with Quality Monitoring Solution

The integrated solution offers CSI customers the ability to enhance their quality monitoring processes with phonetic speech analytics features such as automatic call scoring and automatic call tagging.

Nuance Dragon Medical Mobile Search Now Available From the Apple App Store

Clinicians can search medical references and get results from medical Web sites all at once on their iPhones.

New Orleans Law Firm Switches to Verdatum Dictation System

The system also contains a workflow solution, digital voice recorders, and a Web portal.

Zeacom Releases New Unified Communications Solution

New functionality includes chat, virtual assistant, contact center snapshot, and greater integration with Microsoft Office and Exchange Server products.

Chrysalis Software Launches Outbound Notification Service for Contact Centers

The solution can deliver a comprehensive multimedia service via phone, text message, email and Twitter.

The Business Case

It's Time to Do WFM Right

Vendors and customers need to work together to make the right improvements.