The 2015 State of the Speech Technology Industry: Voice Biometrics
10 Feb 2015
The 2015 State of the Speech Technology Industry: Application Testing and Tuning
10 Feb 2015
How to Know When Your Speech System Is Too Old
01 Sep 2011
Customer dissatisfaction is the first indication, as the IVR begins to cost more to maintain than to replace
Exclusive Book Excerpt: Designing Better Speaker Verification
01 Sep 2011
Chapter describes how to bridge the gap between the creators and implementers of investigatory voice biometric technologies
Suite Evolution Drives Contact Centers
01 Sep 2011
Bundling apps improves data management, customer experience
Views from SpeechTEK 2011: Smartphones Set to Revolutionize Self-Service
10 Aug 2011
Explosive growth in this market is also seen in developing world. Is owning a mobile device now "a human right"?
Mobile Speech Promises Glittering Prizes But Also Serious Challenges
09 Aug 2011
Keynote panel at SpeechTEK 2011 explores smartphone frontier.
The 2011 Implementation Awards
01 Jul 2011
The 2011 Speech Luminaries
01 Jul 2011
The 2011 Star Performers
01 Jul 2011
The 2011 Market Leaders
01 Jul 2011
Don't Let M&As Steer You Off Course
01 May 2011
Tech vendors get acquired. What can your organization do to protect its investments?
Hosted IVRs Bring Peace Of Mind
01 May 2011
Price and flexibility are encouraging corporations to switch from premises-based solutions
The Anatomy Of A Decision
01 May 2011
What's In A Name?
01 Mar 2011
Personalization means more than being on a first-name basis with customers
Making Mobile Business-Appropriate
01 Mar 2011
How speech is finding its way onto smartphones and saving you big bucks
At A Crossroads
01 Mar 2011
Why today's market share dominance doesn't portend tomorrow's environment
Less Automation Needed to Elevate Satisfaction with the Wireless Customer Experience
07 Feb 2011
Satisfaction is much lower among customers who go through automated response systems than live agents, new J.D. Power & Associates research finds.
A Gray Area
05 Jan 2011
Today's seniors can't be left out of VUI design decisions.
A New Year
08 Jan 2011
As the economy rebounds, voice solutions continue to build use cases.