The 2015 State of the Speech Technology Industry: Voice Biometrics

The 2015 State of the Speech Technology Industry: Application Testing and Tuning

How to Know When Your Speech System Is Too Old

Customer dissatisfaction is the first indication, as the IVR begins to cost more to maintain than to replace

Exclusive Book Excerpt: Designing Better Speaker Verification

Chapter describes how to bridge the gap between the creators and implementers of investigatory voice biometric technologies

Suite Evolution Drives Contact Centers

Bundling apps improves data management, customer experience

Views from SpeechTEK 2011: Smartphones Set to Revolutionize Self-Service

Explosive growth in this market is also seen in developing world. Is owning a mobile device now "a human right"?

Mobile Speech Promises Glittering Prizes But Also Serious Challenges

Keynote panel at SpeechTEK 2011 explores smartphone frontier.

The 2011 Implementation Awards

The 2011 Speech Luminaries

The 2011 Star Performers

The 2011 Market Leaders

Don't Let M&As Steer You Off Course

Tech vendors get acquired. What can your organization do to protect its investments?

Hosted IVRs Bring Peace Of Mind

Price and flexibility are encouraging corporations to switch from premises-based solutions

The Anatomy Of A Decision

What's In A Name?

Personalization means more than being on a first-name basis with customers

Making Mobile Business-Appropriate

How speech is finding its way onto smartphones and saving you big bucks

At A Crossroads

Why today's market share dominance doesn't portend tomorrow's environment

Less Automation Needed to Elevate Satisfaction with the Wireless Customer Experience

Satisfaction is much lower among customers who go through automated response systems than live agents, new J.D. Power & Associates research finds.

A Gray Area

Today's seniors can't be left out of VUI design decisions.

A New Year

As the economy rebounds, voice solutions continue to build use cases.