Listen to the Voice of the Customer

Technologies Won’t Obsolete The Human Voice

Speech will evolve and find its place in social media, mobile devices, and video

Spring-Cleaning or a New House? Voice User Interface Designers Can Help

How to sort out requirements for outsourcing your IVR

Combining IVR and Smartphones

Take advantage of today's visual displays and develop consumer product apps

The Hooptedoodle of Phone

The rules of writing also apply to script design.

Please Listen Carefully, as Our Customers Have Changed