With Product Companion Apps, the Mobile Future Looks Even Brighter

Up-and-coming tools add new accessibility to product information.

What You Need to Know to Design Quality Surveys

Keep them clear, concise, and quick.

Are We Underestimating the Role of Emotion?

Consider it along with data when evaluating caller experience.

In Praise of User Research

Consider this solution to reel in elusive answers.

Voice XML Brings IVR into the Future

Continuing demand gives these applications an impetus for improvement.

A Foolish Consistency in User Interfaces

When serving customers, a little change can be a good thing.

The Role of Speech Analytics in VUI

Uncovering customer needs adds value to interactions.

When Bad IVRs Are Good Enough

Users accustomed to substandard systems can't imagine any better.

VUI Designers Know Cross-Channel Design

Mobile apps raise expectations—and the bar.

Three Trends to Watch in 2013

VUI Design: A Career Path Less Taken

Hiring the art of creative constraint

Technologies Won’t Obsolete The Human Voice

Speech will evolve and find its place in social media, mobile devices, and video

Spring-Cleaning or a New House? Voice User Interface Designers Can Help

How to sort out requirements for outsourcing your IVR

Spoken Web for the Developing World

Project lets rural denizens with no technical expertise create web of information using a simple phone and speech technology

Please Listen Carefully, as Our Customers Have Changed

Empathy, Dollars, and Sense

It's not enough to simply say you understand the customer.

To Usability Test...Or Not?

Sometimes conditions exist that can send tests awry.

Opening the Kimono

Lessons learned from some past speech deployment mistakes.

Speech Technology with Impact - Avaya Voice Portal 3.0 and Dialog Designer 3.0

For 20 some odd years now telecom industry personnel have talked about the hopeful convergence of telecom and IT, and the emergence of blended manager roles. They have talked and talked and talked. For most of that time it didn't happen, or at least not quickly.

Is There a "Speech Industry"?

The Applied Voice Input/Output Society (AVIOS) has been promoting the practical application of speech technology for over two decades. In the early days, the immaturity of the technology and the cost of implementing it offered few opportunities to build a "speech industry." Today, the improved technology and the lower cost of deploying it support many practical applications. Many people find that speech technology forms an important part of their work, implicitly creating participants in a...