3 Trends That Will Shape IVA Development
23 Jun 2021
Voice assistants are poised to become more specialized and less platform-specific
Will This Security Innovation Make Biometrics Obsolete?
28 Oct 2019
Public/private key cryptography relies on an exchange of unique data. Will this latest innovation change the way we think about security and make biometrics obsolete and create problems for the speech industry?
Omnichannel Contact Centers Embrace Speech
15 Nov 2013
Suddenly, the technology is everywhere.
The Perils of PIN Proliferation
12 Aug 2013
Why is secure identification so difficult?
Banking on Multimodality
10 Nov 2012
For financial transactions, gains are seen but challenges remain.
My Call Isn't All That Important to Me
06 Dec 2013
When battling an IVR, there's not always a clear winner.