3 Trends That Will Shape IVA Development
Voice assistants are poised to become more specialized and less platform-specific
Will This Security Innovation Make Biometrics Obsolete?
Public/private key cryptography relies on an exchange of unique data. Will this latest innovation change the way we think about security and make biometrics obsolete and create problems for the speech industry?
Omnichannel Contact Centers Embrace Speech
Suddenly, the technology is everywhere.
The Perils of PIN Proliferation
Why is secure identification so difficult?
Banking on Multimodality
For financial transactions, gains are seen but challenges remain.
My Call Isn't All That Important to Me
When battling an IVR, there's not always a clear winner.