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Video: Emerging Trends in Speech Tech Adoption

Learn more about enterprise speech technology implementations at the next SpeechTEK conference.

Watch the complete panel from SpeechTEK 2019, Speech Technologies Inside the Enterprise, in the SpeechTEK Video Portal.

Read the complete transcript of this clip:

Raul Castanon: One of the things that I do at 451 Research, we do a lot of surveys to find out what IT decision makers think about technology adoption. And what you see on the slide is basically, we've been monitoring what their approach to speech technologies in the enterprise is.

What I can tell you right now is, you can see that speech technology is right up there among the three top places in terms of what early adopters are thinking. This is from our Digital Transformation survey. So we basically asked them, "In terms of your digital transformation initiatives, what are the technologies that are looking at? What are the technologies that you think will have substantial impact in your initiatives?"

Two years ago, speech technologies did not figure in that picture, but you can see right now that it's one of the top three, and right next to IoT and AI and machine learning, which is quite interesting. One thing that I've covered in my research, if you look at how speech technologies have evolved from the consumer segment, and then compare to the enterprise, there's a wide adoption in the consumer.

A lot of that has to do with adoption of devices. So we all like our Google Home, and we love getting our weather report from Alexa in the morning, and so on. That's not the case for the enterprise. And we initially thought that it could not be quite that dissonant, given that those devices are also available for the enterprise. That the laptops that we use and smart phones that we may use for work and also for personal use, they all have speech recognition capabilities, and they have Siri and Alexa and so on. But we have noticed a dissonance and a lag in terms of adoption in the enterprise. One exception though is in some very narrowly defined use cases that are dependent on technologies that are speech-driven. So you may see some use cases, in manufacturing for example with smart glasses.

This year enterprise connect in particular, I notice many of the new desk phones and meeting room equipment, they have speech-enabled capabilities. So there is a certain influence in terms of the devices. However, as you know, some of these devices are quite expensive. The other device that I put in this category are the digital whiteboards, like Cisco's and Google, and they are also speech-enabled, but they're quite expensive. So that means it's not something that you will see widely adopted in the enterprise.

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