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The Editors of Speech Technology

Articles by The Editors of Speech Technology

Speech Technology's 2020 People's Choice Awards

The votes are in. You have spoken!

The State of the Speech Technology Industry

Artificial intelligence is improving almost every aspect of the speech industry.

Video: Benchmarking Voice Assistants, Pt. 8: Conclusions

Cognilytica Analysts Kathleen Walch & Ronald Schmelzer present conclusions from their benchmarking tests on intelligent assistants in this clip from their presentation at SpeechTEK 2019.

Video: Benchmarking Voice Assistants, Pt. 7: Idiomatic Speech

Cognilytica Analysts Kathleen Walch & Ronald Schmelzer discuss the seventh test in their benchmarking project, testing the intelligent assistants' understandings of slang and colloquialisms in this clip from their presentation at SpeechTEK 2019.

Video: Benchmarking Voice Assistants, Pt. 6: Emotional IQ & Common Sense

Cognilytica Analysts Kathleen Walch & Ronald Schmelzer discuss the fifth and sixth tests in their benchmarking project, testing the intelligent assistants' emotional IQ and common sense in this clip from their presentation at SpeechTEK 2019.

Video: Benchmarking Voice Assistants, Pt. 5: Reasoning & Logic

Cognilytica Analysts Kathleen Walch & Ronald Schmelzer discuss the fourth test in their benchmarking project, testing the intelligent assistants' handling of reasoning and logic in this clip from their presentation at SpeechTEK 2019.

Video: Benchmarking Voice Assistants, Pt. 4: Understanding Cause & Effect

Cognilytica Analysts Kathleen Walch & Ronald Schmelzer discuss the third test in their benchmarking project, testing the intelligent assistants' grasp of cause and effect in this clip from their presentation at SpeechTEK 2019.

Video: Benchmarking Voice Assistants, Pt. 3: Comparison Questions

Cognilytica Analysts Kathleen Walch & Ronald Schmelzer discuss the first test in their benchmarking project, testing the intelligent assistants' handling of comparison questions in this clip from their presentation at SpeechTEK 2019.

Video: Benchmarking Voice Assistants, Pt. 2: Basic Concepts

Cognilytica Analysts Kathleen Walch & Ronald Schmelzer discuss the first test in their benchmarking project, testing the intelligent assistants' grasp of basic concepts in this clip from their presentation at SpeechTEK 2019.

Video: Benchmarking Voice Assistants, Pt. 1: Method and Calibration

Cognilytica Analysts Kathleen Walch & Ronald Schmelzer introduce the Cognilytica Voice Assistant Benchmark for testing the intelligence of devices such as Alexa, Siri, Google Home, and Cortana in this clip from their presentation at SpeechTEK 2019.

Video: How Conversation Print Helps Fight Speech Spoofing

Nuance Communications Senior Manager, Commercial Security Strategy Roanne Levitt explains how Nuance's Conversation Print addresses speech spoofing in this clip from her panel an SpeechTEK 2019.

Video: Biometrics and Privacy Regulations Compliance

Nuance Communications Senior Manager, Commercial Security Strategy Roanne Levitt and ID R&D VP of Sales John Amein discuss the essential requirements for complying with privacy regulations in this clip from their panel at SpeechTEK 2019.

Video: How Biometrics Can Detect Deepfakes

Pindrop Director of Product Marketing Ben Cunningham discusses how liveness detection, synthetic speech detection, and other deep voice biometric technologies can fight the threat deepfakes pose in this clip from a panel at SpeechTEK 2019.

Video: Detecting Deception in Speech, Pt. 2: Findings

Interactions LLC NLP Scientist Yocheved Levitan outlines the findings of a recent academic study on detecting deceptive speech and how to distinguish it from truthful speech in this clip from her presentation at SpeechTEK 2019.

Video: Detecting Deception in Speech, Pt. 1: Methods

Interactions LLC NLP Scientist Yocheved Levitan discusses a recent research study on identifying cues of deception in speech, and machine learning-based approaches to classifying deceptive speech in this clip from her presentation at SpeechTEK 2019.

Video: How to Design and Build Natural Conversations

Twilio Director of AI/ML Nico Acosta explains how to train your AI to deliver end-to-end experience in conversational self-service systems in this clip from his keynote at SpeechTEK 2019.

Video: Three Megatrends in the Speech Technology Market

Twilio Director of AI/ML Nico Acosta explores the market's three prevailing megatrends--cloud, omnichannel, and intelligence--and their impact on the customer journey and the cost of doing business in this clip from his keynote at SpeechTEK 2019.

Video: How to Circumvent the Limitations of Traditional Conversational IVR

Twilio Director of AI/ML Nico Acosta discusses the advantages of AI-driven conversational IVR platforms like Twilio Autopilot over old-school 0-9 systems for improved CX and business efficiency in this clip from his keynote at SpeechTEK 2019.

Video: How to Assess if a Conversational UI Is Right for You

Allstate Conversational Designer Katie Lower outlines working models for assessing the viability of a conversational interface with multiple teams within an organization in this clip from her presentation at SpeechTEK 2019.

Video: How to Map the Customer Journey (and Why)

Allstate Conversational Designer Katie Lower defines the customer journey map as a visualization of the customer's process and explains why it's valuable in this clip from her presentation at SpeechTEK 2019.

Video: Implications of a Speech UI

Grand Studio Lead Designer Diana Deibel discusses the ethical implications of speech UIs and remaining cognizant of the inherent human elements of speech and conversation in this clip from her presentation at SpeechTEK 2019.

Video: Enabling Transparency in VUI Design

Grand Studio Lead Designer Diana Deibel discusses multiple approaches to making VUI design transparent--the Google vs. Alexa, system-initiated vs. user-initiated--in this clip from her presentation at SpeechTEK 2019.

Video: What Is the Minimum Amount of Speech for Authentication?

Pindrop Director of Product Marketing Ben Cunningham discusses best practices for voice authentication in IVR design in this clip from his panel at SpeechTEK 2019.

Video: Demo: Gridspace Grace Autonomous Call Center Agent

Gridspace Co-Founder and Co-Head of Engineering Anthony Scodary demonstrates Grace, Gridspace's new automonous call center agent, in this clip from his keynote at SpeechTEK 2019.

Video: Current Challenges in Enterprise Speech Tech

Orion Labs Head of Product Ellen Juhlin and Voicea CMO Cory Treffiletti discuss persisting challenges in speech-to-text, AI identifying intent, user expectations, and more in enterprise speech tech applications in this clip from their panel at SpeechTEK 2019.

Video: Emerging Trends in Speech Tech Adoption

451 Research Senior Analyst Raul Castanon discusses new findings of a recent survey on speech technology adoption in the enterprise and how adoption of devices in the consumer space have impacted enterprise adoption in this clip from his panel at SpeechTEK 2019.

Video: How to Make Your VUI Inclusive

Grand Studio Lead Designer Diana Deibel discusses best practices for culturally inclusive access in voice UI design in this clip from her presentation at SpeechTEK 2019.

Video: How to Interpret the Transaction in Every Conversation

Gridspace Co-Founder and Co-Head of Engineering Anthony Scodary discusses the transactional nature of speech and how that understanding impacts effective, AI-driven call center analytics in this clip from his keynote at SpeechTEK 2019.

Video: 6 Ways to Improve VAs via Better Language Understanding

Conversational Technologies Principal Deborah Dahl lays out a plan for making more virtual assistants more effective in this clip from her keynote at SpeechTEK 2019.

Video: The Current State of Conversational Systems

Conversational Technologies Principal Deborah Dahl discusses the state of the art for the three pillars of conversational systems in this clip from her keynote at SpeechTEK 2019.

Video: More Targeted Knowledge Can Improve Today's VAs

Conversational Technologies Principal Deborah Dahl explains how more targeted enterprise knowledge could make VAs more effective in organizations in this clip from her keynote at SpeechTEK 2019.

How Text Rank Enables Extractive Summarization (Video)

Paco Nathan of O'Reilly Media's R & D Group discusses the merits of the emerging Text Rank initiative in leveraging data in NLP in this clip from SpeechTEK 2018.

How Millennials' Expectations Are Changing Contact Centers (Video)

Allyson Boudousquie, VP of Market & Product Strategy at Convergys (which has since been acquired by Concentrix), discusses the impact of millennials on contact center technology and practice in this clip from SpeechTEK 2018.

What Made AI Mainstream, Part 3: Big Models (Video)

Paco Nathan of O'Reilly Media's R & D Group discusses the role of big models in the commoditization of AI in this clip from SpeechTEK 2018.

What Made AI Mainstream, Part 2: Big Compute (Video)

Paco Nathan of O'Reilly Media's R & D Group discusses the role of big compute in the commodification of AI in this clip from SpeechTEK 2018.

What Made AI Mainstream, Part 1: Big Data (Video)

Paco Nathan of O'Reilly Media's R & D Group discusses the role of big data in the commoditization of AI in this clip from SpeechTEK 2018.

How the Millennial Workforce is Changing Customer Care (Video)

Convergys VP, Market & Product Strategy Allyson Boudousquie discusses the impact of a rising millennial workforce on CX in this clip from SpeechTEK 2018.

Three Keys to Handling Complex Interactions (Video)

Convergys VP, Market & Product Strategy Allyson Boudousquie explains the essential elements of ominchannel interactions present and future in this clip from SpeechTEK 2018.

Why Are Conversational Interfaces So Difficult to Build? (Video)

Artificial Solutions CEO Andy Peart discusses the complexities of building conversational interfaces that effectively map language in this clip from SpeechTEK 2018.

The Downside of Directed Dialogue NLU (Video)

Omilia's Quinn Agen discusses the value of context and memory in delivering human-like interactions in self-service contact centers in this clip from SpeechTEK 2018.

When Will Conversational AI Go Mainstream? (Video)

Artificial Solutions CEO Andy Peart plots out a roadmap for mainstream enterprise-level adoption of conversational AI in this clip from SpeechTEK 2018.

Best Practices for Active Listening in ASR (Video)

SpeakEasy AI CEO Frank Schneider offers essential tips on using AI and active listening to enhance automatic speech recognition in this clip from SpeechTEK 2018.

How Intelligent Agents Leverage NLU, Intents, and Entities (Video)

Ulster University Professor Michael McTear discusses how contemporary natural language-based intelligent agents use intents and entities rather than traditional parse trees in this clip from SpeechTEK 2018.

Guidelines for Designing Chatbots (Video)

Ulster University Professor Michael McTear identifies key resources for chatbot design best practices as well as tools and frameworks for building voice-user interfaces in this clip from SpeechTEK 2018.

How Users Interact with Different Types of Intelligent Agents (Video)

Ulster University Professor Michael McTear discusses how interactions differ with different intelligent agents, from one-shot dialogue to system-directed dialogue and mixed-initiative in this clip from his presentation at SpeechTech 2018.

Video: The Downside of Directed Dialogue NLU

Omilia's Nikos Kolivas discusses the value of context and memory in delivering human-like interactions in self-service contact centers in this clip from SpeechTEK 2018.

The Three Types of Intelligent Agents (Video)

Ulster University Professor Michael McTear breaks down the intelligent agent field in terms of type, technology, and functionality in this clip from SpeechTEK 2018.

How Conversational Self-Service Improves the Contact Center Experience (Video)

Omilia's Quinn Agen discusses the way an an end-to-end conversational approach in machine-to-human interaction helps deliver satisfying contact center experiences in this clip from SpeechTEK 2018.

How Machine Learning and AI Can Enhance Virtual Agent Training (Video)

USAA's Brett Knight discusses how USAA has used machine learning and AI in virtual agent training at the enterpise level in this clip from SpeechTEK 2018.

Why Customers Prefer Conversational Self-Service (Video)

Omilia's Quinn Agen discusses the advantages of taking a conversational approach in automated contact center customer care in this clip from SpeechTEK 2018.

How to Assemble a Conversational Development Team for Virtual Agents (Video)

USAA's Brett Knight describes all the players enterprises should assemble when planning conversational development for virtual agents in this clip from SpeechTEK 2018.

Video: How to Train Virtual Agents to Recognize Customer Needs

USAA's Brett Knight explains how to train virtual agents to anticipate customer needs more effectively in this clip from SpeechTEK 2018.

Video: Rules-Based Chatbot Design, Part 2: Visual Representation and Support

Aspect's Andreas Volmer discusses the value of visually representing conversational flow logic in chatbot design, and explores the advantages of a language-based approach over a statistically based approach in this clip from SpeechTEK 2018.

Video: Rules-Based Chatbot Design, Part 1: Syntactical and Semantical Analysis

Aspect's Andreas Volmer discusses key components of a rules-based approach to chatbot design based on a robust language model in Part 1 of this two-part series from SpeechTEK 2018.

Video: How Amazon Connect Leverages AI in the Contact Center

Amazon Connect General Manager Pasquale DeMaio demos Amazon Connect AI-driven Lex chatbot in this clip from his keynote at SpeechTEK 2018.

Video: How Do You Build Engaging Contact Center Experiences?

AWS Head of Product, Language Tech Vikram Anzabhagan outlines 4 essential strategies for leveraging technology to make contact center interactions more personal, conversational, agile, and engaging in this clip from his SpeechTEK 2018 keynote.

Video: How Hardware Advances Have Transformed NLP

O'Reilly Media's Paco Nathan discusses the explosive growth in CPUs and GPUs that have opened new vistas for natural-language processing applications and rendered old approaches obsolete in this clip from his SpeechTEK 2018 keynote.

Video: What Can NLP Do for Your Converted Text?

Paco Nathan of O'Reilly Media's R & D Group discusses the benefits of natural-language processing (NLP) when working with text converted from video in this clip from his SpeechTEK 2018 keynote.

Video: How to Improve UX and User Rating for Your Alexa Skill

Witlingo Product Manager Navya Nayaki Yelloji discusses the successful product development and QA strategy Witlingo created for its Motley Fool Alexa Skill in this presentation from SpeechTEK 2018.

Philips Voice Technology Helps Law Firm Dismiss Frustration

Attorneys and other employees handle dictations more efficiently using Philips Pocket Memo and SpeechExec

Marketers Are Unprepared for Voice Search

Voice search is becoming more popular, but too many marketers aren't considering it

The 2017 Speech Industry Implementation Awards

The 2017 Speech Industry Star Performers: Sensory

The 2017 Speech Industry Star Performers: rSpeak

The 2017 Speech Industry Star Performers: Nuance

The 2017 Speech Industry Star Performers: Microsoft

The 2017 Speech Industry Star Performers: IBM

The 2017 Speech Industry Star Performers: Google

The 2017 Speech Industry Star Performers: Cobalt

The 2017 Speech Industry Star Performers: Canary Speech

The 2017 Speech Industry Star Performers: Beyond Verbal

The 2017 Speech Industry Star Performers: AppTek

The 2017 Speech Industry Star Performers: Amazon

The 2017 Speech Industry Star Performers: Acapela

The 2017 Speech Industry Star Performers

The 2017 Speech Industry Luminaries: Dimitris Vassos

The 2017 Speech Industry Luminaries: Rand Hindi

The 2017 Speech Industry Luminaries: Jeh Daruvala

The 2017 Speech Industry Luminaries: Yishay Carmiel

The 2017 Speech Industry Luminaries: Tom Ash

The 2017 Speech Industry Luminaries

The 2017 Speech Industry Awards

The 2017 State of the Speech Technology Industry

The 2016 Speech Industry Star Performers

Speech solutions are reaching new heights thanks to our Star Performers

The 2016 Speech Industry Luminaries

These four visionaries are behind technologies that raise the industry's profile, and its value to users

The 2016 Speech Industry Implementation Awards

These companies prove speech technology's value to organizations and end users

IBM and Hilton Field-Test a Robot Concierge

Voice Controls Vie for Control of Smart Homes

The 2016 State of the Speech Technology Industry

The 2015 Speech Industry Implementation Awards

The 2015 Speech Industry Luminaries

The 2015 Speech Industry Star Performers

The 2015 State of the Speech Technology Industry

In our first State of the Speech Technology Industry issue, we reveal the latest trends and developments in eight market categories.

2014 Speech Industry Awards

The 2014 Speech Luminaries

The 2014 Star Performers

AT&T and IBM: Which Watson Works for You?

Both companies are committed to reshaping the future of speech-enabled interactions.

The 2013 Implementation Awards

The 2013 Market Leaders

The 2012 Speech Luminaries

The 2012 Star Performers

The 2012 Market Leaders