Biographical Information

Paul Korzeniowski

Articles by Paul Korzeniowski

2018 SPEECH TECHNOLOGY IMPLEMENTATION AWARD: SITEL GROUP

Analyzing, and Improving, Agents' Performance

Speech Technology in the Field: Case Studies in Speech Recognition, AI, IVR, Chatbots, and more

As part of this year's Speech Industry Awards issue, we wanted to give some attention to the many innovative uses of speech technology—and, more broadly, artificial intelligence (AI)—we've seen throughout the year in almost every industry vertical. Read on to find out more about just a few of the implementations that caught our eye in 2018.

Speech Developer Platforms: Reshaping the Market By Mimicking App Stores

Want to understand what is happening with speech application development platforms? Then take a close look at smartphone application stores.

Intelligent Virtual Assistants: Gaining Traction but Confronting Challenges in the Enterprise

Voice is becoming a common interface in the workplace as well as in the home. Business applications haven't been as prevalent. 

Speech Engines: Improving Accuracy and Finding New Uses

Improvements in speech engines continue as suppliers use more processing power and more sophisticated software to enhance system performance.

The 2016 State of the Speech Technology Industry: Speech Analytics

The 2016 State of the Speech Technology Industry: Interactive Voice Response

The 2015 Speech Industry Implementation Awards: Grand Home Furnishings

Are Speech Vendors About to Do the Mash?

This new technique promises significantly faster application development.

Voice User Interface Designers Learn to Cope with Rejection

Communication is the key to addressing issues when the design doesn't mesh with the customer's objectives

Don't Let M&As Steer You Off Course

Tech vendors get acquired. What can your organization do to protect its investments?

Competition Heats Up

But delivering functional voice search services will take time and effort.

An Emotional Mess

Speech systems can say "I'm sorry," but can they ever truly sound like they mean it?

The Call Heard 'Round the World'

Don't let cultural and language differences stymie your IVR