Articles by Paul Korzeniowski
2018 SPEECH TECHNOLOGY IMPLEMENTATION AWARD: SITEL GROUP
Analyzing, and Improving, Agents' Performance
Speech Technology in the Field: Case Studies in Speech Recognition, AI, IVR, Chatbots, and more
As part of this year's Speech Industry Awards issue, we wanted to give some attention to the many innovative uses of speech technology—and, more broadly, artificial intelligence (AI)—we've seen throughout the year in almost every industry vertical. Read on to find out more about just a few of the implementations that caught our eye in 2018.
Speech Developer Platforms: Reshaping the Market By Mimicking App Stores
Want to understand what is happening with speech application development platforms? Then take a close look at smartphone application stores.
Intelligent Virtual Assistants: Gaining Traction but Confronting Challenges in the Enterprise
Voice is becoming a common interface in the workplace as well as in the home. Business applications haven't been as prevalent.
Speech Engines: Improving Accuracy and Finding New Uses
Improvements in speech engines continue as suppliers use more processing power and more sophisticated software to enhance system performance.
The 2016 State of the Speech Technology Industry: Speech Analytics
The 2016 State of the Speech Technology Industry: Interactive Voice Response
The 2015 Speech Industry Implementation Awards: Grand Home Furnishings
Are Speech Vendors About to Do the Mash?
This new technique promises significantly faster application development.
Voice User Interface Designers Learn to Cope with Rejection
Communication is the key to addressing issues when the design doesn't mesh with the customer's objectives
Don't Let M&As Steer You Off Course
Tech vendors get acquired. What can your organization do to protect its investments?
Competition Heats Up
But delivering functional voice search services will take time and effort.
An Emotional Mess
Speech systems can say "I'm sorry," but can they ever truly sound like they mean it?
The Call Heard 'Round the World'
Don't let cultural and language differences stymie your IVR