Human Factors Psychologist & Consultant - IBM/Center for Multimedia Arts (University of Memphis)
Melanie Polkosky, PhD, CCC-SLP is a speech-language pathologist and social-cognitive psychologist who specializes in human factors and interpersonal communication. She is a consultant for IBM and the Center for Multimedia Arts (University of Memphis), where she is engaged in applied design, user research, usability evaluation, mentoring, and education.
Articles by Melanie Polkosky
VUI Design: A Career Path Less Taken
10 Sep 2012
Hiring the art of creative constraint
Reports of Persona's Death Have Been Greatly Exaggerated
01 May 2012
New technologies encourage speech designers to get creative.
A Change Is Gonna Come
01 Jan 2012
Steps for making sure it's the change you need
If It’s a Tornado, Just Text Me
01 Sep 2011
Automated messaging must be highly relevant and user-specific
Watson: Much Ado About Toronto
01 May 2011
Jeopardy gaffe by IBM's intelligent speaking supercomputer underscores importance of resolving miscommunication
The Hooptedoodle of Phone
05 Jan 2011
The rules of writing also apply to script design.
To Usability Test...Or Not?
01 Sep 2010
Sometimes conditions exist that can send tests awry.
The Guitar and the Case of Opportunity Lost
03 May 2010
New game brings out a speech technology wish list.
Opening the Kimono
10 Jan 2010
Lessons learned from some past speech deployment mistakes.
All Dressed Up with Nowhere to Go
01 Oct 2009
IVR could be the weakest link in the communications chain.
Goldilocks and the Three IVRs
14 Jul 2009
Usage data comes in three sizes: too little, too much, and [rarely] just right.
What I Learned Waiting Tables
01 May 2009
The server's tone sets the tone for the type of tip
Politically Speaking...and Reacting
06 Feb 2009
I'm still haunted by the robocall months after the election.
Contradicting a Legend
01 Oct 2008
The less memorable a VUI, the better
15 Jul 2008
Listen to your gut, but back it up with user data.
Air Cover in the Trenches
01 Apr 2008
User research is our best defense in the design war
Exploring VUI Designers: the Faces of Speech
01 Mar 2008
Findings reveal unique characteristics that bind us as a profession.
The Characters You Meet in VUI Design
05 Sep 2007
Working effectively with the other personas can lead to a smoother sales pitch and buy-in process.
Ivy League IVR
12 Sep 2006
Respect-it can be a difficult, yet highly desirable value to attain. Most people want respect; it's a basic human motivation to be treated with dignity.
What Is Speech Usability Anyway?
07 Nov 2005
Perhaps one of the great ironies in the field known alternatively as human factors, human-computer interaction, or user-centered design, is that some of its central concepts are exceedingly difficult to define. Take usability, for instance. Walk into any enterprise that claims to know something about technology (or uses it for business operations) and take an informal poll about what this term really means. In all likelihood, youll get as many answers as people you ask.