Articles by Melanie Polkosky
VUI Design: A Career Path Less Taken
Hiring the art of creative constraint
Reports of Persona's Death Have Been Greatly Exaggerated
New technologies encourage speech designers to get creative.
A Change Is Gonna Come
Steps for making sure it's the change you need
If It’s a Tornado, Just Text Me
Automated messaging must be highly relevant and user-specific
Watson: Much Ado About Toronto
Jeopardy gaffe by IBM's intelligent speaking supercomputer underscores importance of resolving miscommunication
The Hooptedoodle of Phone
The rules of writing also apply to script design.
To Usability Test...Or Not?
Sometimes conditions exist that can send tests awry.
The Guitar and the Case of Opportunity Lost
New game brings out a speech technology wish list.
Opening the Kimono
Lessons learned from some past speech deployment mistakes.
All Dressed Up with Nowhere to Go
IVR could be the weakest link in the communications chain.
Goldilocks and the Three IVRs
Usage data comes in three sizes: too little, too much, and [rarely] just right.
What I Learned Waiting Tables
The server's tone sets the tone for the type of tip
Politically Speaking...and Reacting
I'm still haunted by the robocall months after the election.
Contradicting a Legend
The less memorable a VUI, the better
Listen to your gut, but back it up with user data.
Air Cover in the Trenches
User research is our best defense in the design war
Exploring VUI Designers: the Faces of Speech
Findings reveal unique characteristics that bind us as a profession.
The Characters You Meet in VUI Design
Working effectively with the other personas can lead to a smoother sales pitch and buy-in process.
Ivy League IVR
Respect-it can be a difficult, yet highly desirable value to attain. Most people want respect; it's a basic human motivation to be treated with dignity.
What Is Speech Usability Anyway?
Perhaps one of the great ironies in the field known alternatively as human factors, human-computer interaction, or user-centered design, is that some of its central concepts are exceedingly difficult to define. Take usability, for instance. Walk into any enterprise that claims to know something about technology (or uses it for business operations) and take an informal poll about what this term really means. In all likelihood, youll get as many answers as people you ask.