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Telecommunications

Speech technology and telecommunications are a natural fit. See below for the latest news on companies serving cable, wireless, wire line, and ISP carriers and service providers.

Features

[24]7 and Amdocs Partner

[24]7 is partnering with Amdocs to deliver intelligent, personalized customer support across all service channels, for the telecommunications industry. (Featured on SmartCustomerService.com.)

The 2015 State of the Speech Technology Industry: Voice Biometrics

The 2015 State of the Speech Technology Industry: Application Testing and Tuning

Nuance’s Dragon Voicemail-to-Text Platform Tapped by Deutsche Telekom

Visual voicemail service expands into a new market thanks to the popularity of text messaging.

Industry Voices
Columns

Media Standards for the Web: WebRTC and WebAudio

WebRTC and WebAudio add speed and simplicity.

Do Secure Communications Face a Machiavellian Future?

Competitors can cooperate—or scheme for domination.

Singing the Praise of Speech Recognition

Applications are out there—if you know where to look.

Listen to the Voice of the Customer

Speech Technology Reports and Research

Leverage RPA to Help Modernize Customer Engagement

Sponsored by Verint

Learn How to Attain Secure Customer Authentication

Sponsored by LumenVox

What To Look For In a Voice AI Partner

Sponsored by Observe.AI

Staying Connected With Your Customers

Sponsored by Concentrix