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Utilities

Companies that provide the oil, gas, water, and electric companies with solutions that automate routine functions like reporting a power outage, scheduling a repair, activating and stopping a service, and paying bills.

Features

The 2015 State of the Speech Technology Industry: Application Testing and Tuning

Would You Do This?

Vendors are betting that you will as they move toward a one-call-to all unified communications strategy

Using the Phone to Transform Customer Service into a Strategic Asset

Contact centers in several thousand enterprises around the world have derived cost savings and customer satisfaction benefits by deploying speech recognition technology to automate customer service calls. The return on most of these deployments is usually measured in months, and customer satisfaction surveys indicate that callers frequently prefer voice for conducting service transactions—as opposed to touchtone or lengthy live agent interactions. …

Vendor Directory of Assistive Technology

A-C ALVA Access Group436 14th Street, Suite 700Oakland, CA 94612Tel: 888-318-2582info@aagi.comwww.aagi.com ATIA – Assistive Technology Industry Association401 N. Michigan AvenueChicago, IL 60611-4267 Tel: 877-OUR-ATIA (687-2842)Tel: 312-321-5172Fax: 312-673-6659Info@ATIA.org www.atia.org Avaya, Inc.211 Mt. Airy RoadBasking Ridge, NJ 07920Tel: 866-GO-AVAYAwww.avaya.com AVSI--Automated Voice Systems, Inc.17059 El Cajon AvenueYorba Linda, CA. 92686Tel: 714-524-4488Fax: 714-996-1127mastervoice@mail.comwww.mastervoice.com Closing the GapComputer Technology in Special Education and Rehabilitation…

Industry Voices
Columns

My Call Isn't All That Important to Me

When battling an IVR, there's not always a clear winner.

Automating the Tower of Babel

When we think about how speech recognition is used we generally envision it operating in a human-machine interaction. That's not surprising because that's the context in which speech recognition operates today. This human-machine paradigm is not, however, how speech technology will be used in the future; one of the most exciting areas of automated human-human communication is speech-to-speech machine translation.

Speech Technology Reports and Research

Can You Improve Customer Sentiment?

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