Vendors are betting that you will as they move toward a one-call-to all unified communications strategy
Contact centers in several thousand enterprises around the world have derived cost savings and customer satisfaction benefits by deploying speech recognition technology to automate customer service calls. The return on most of these deployments is usually measured in months, and customer satisfaction surveys indicate that callers frequently prefer voice for conducting service transactionsas opposed to touchtone or lengthy live agent interactions.
A-C ALVA Access Group436 14th Street, Suite 700Oakland, CA 94612Tel: email@example.com ATIA Assistive Technology Industry Association401 N. Michigan AvenueChicago, IL 60611-4267 Tel: 877-OUR-ATIA (687-2842)Tel: 312-321-5172Fax: 312-673-6659Info@ATIA.org www.atia.org Avaya, Inc.211 Mt. Airy RoadBasking Ridge, NJ 07920Tel: 866-GO-AVAYAwww.avaya.com AVSI--Automated Voice Systems, Inc.17059 El Cajon AvenueYorba Linda, CA. 92686Tel: 714-524-4488Fax: firstname.lastname@example.org Closing the GapComputer Technology in Special Education and Rehabilitation