-->
Utilities

Companies that provide the oil, gas, water, and electric companies with solutions that automate routine functions like reporting a power outage, scheduling a repair, activating and stopping a service, and paying bills.

Features

The 2015 State of the Speech Technology Industry: Application Testing and Tuning

StrikeForce and TradeHarbor Announce First "Three-Factor" Voice Verification Solution

The partnership has yielded a new level of cyber security assurance for online transactions.

ClickFox Reveals Customer Identification Pitfalls During Self-Service

Ten percent of customers can't be identified by automated customer service systems, driving down customer satisfaction.

SpeechCycle Launches SmartCare Mobile

The voice-enabled solution is the first customer care solution developed specifically for the smartphone.

Industry Voices
Columns

My Call Isn't All That Important to Me

When battling an IVR, there's not always a clear winner.

Automating the Tower of Babel

When we think about how speech recognition is used we generally envision it operating in a human-machine interaction. That's not surprising because that's the context in which speech recognition operates today. This human-machine paradigm is not, however, how speech technology will be used in the future; one of the most exciting areas of automated human-human communication is speech-to-speech machine translation.

Speech Technology Reports and Research

Learn How to Create a Customer Service Funnel

Sponsored by Solvemate

Beginners Guide to Customer Service Chatbots

Sponsored by Solvemate

The Advanced Guide to Customer Service Chatbots

Sponsored by Solvemate

Learn More About AI-Enabled, Analytics-Driven Quality Management!

Sponsored by NICE Nexidia