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Workforce Optimization Solutions

Speech solutions have the ability to improve employee efficiency. In fact, there is an entire category of tools devoted to doing this. See below for the latest workforce optimization news, trends, and solutions.

Features

The Top Speech Technologies and Vendors: The 2022 Speech Industry Awards

Advances in AI, machine learning, natural language processing, and more fueled speech industry progress in the past year.

Call Recording, Transcription, and Analytics Find Strength in Unity

With these technologies, companies are achieving deeper alignment by trading point solutions for packages from one vendor.

Industry Voices

Four Reasons to Integrate Speech Analytics into Your Company’s Business Operations

Deemed one of the fastest growing technologies in the contact center industry, speech analytics tools can be leveraged by all types of businesses looking to collect, manage, and understand customer feedback.

Columns

Robotic Process Automation Reduces Human Grunt Work

Chatbots and IVAs get all the ink, but RPA applications are vital to a smooth contact center operation

Speech Technology Reports and Research

KPI's for Critical Web Chat

Sponsored by Observe.AI

Learn from these common voice biometric FAQ's

Sponsored by LumenVox

Agent idle time fell from 33% to just 5% when using this

Sponsored by LumenVox

Learn How to Increase Transcription Speed and Improve Accuracy

Sponsored by LumenVox

Workforce Optimization Solutions Companies and Suppliers