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Workforce Optimization Solutions

Speech solutions have the ability to improve employee efficiency. In fact, there is an entire category of tools devoted to doing this. See below for the latest workforce optimization news, trends, and solutions.

Features

Call Recording, Transcription, and Analytics Find Strength in Unity

With these technologies, companies are achieving deeper alignment by trading point solutions for packages from one vendor.

Industry Voices

Four Reasons to Integrate Speech Analytics into Your Company’s Business Operations

Deemed one of the fastest growing technologies in the contact center industry, speech analytics tools can be leveraged by all types of businesses looking to collect, manage, and understand customer feedback.

Columns

Robotic Process Automation Reduces Human Grunt Work

Chatbots and IVAs get all the ink, but RPA applications are vital to a smooth contact center operation

Speech Technology Reports and Research

Improving Speech Recognition Accuracy in Consumer Devices

Sponsored by Kardome

Six must-have components for an ideal IVR system

Sponsored by [24]7.ai

Learn How to Automate your Business with Voice Technology

Sponsored by Deepgram

Why Voice is the New User Experience

Sponsored by Deepgram

Workforce Optimization Solutions Companies and Suppliers