-->
Financial Services/Insurance

The Financial Services sector has embraced speech technology--especially the security that biometrics and caller identification solutions provide. See below for companies that offer solutions to speed access to personalized information, reduce call center costs, and automate service delivery for better customer service and employee productivity.

Features

The State of Intelligent Virtual Assistants

IVA vendors shift from a horizontal to a vertical focus

The State of Voice Biometrics

Voice biometrics moves downstream

The State of Artificial Intelligence

As AI becomes ubiquitous, voice technologies improve and expand into more areas

Embedding Speech Biometrics on Devices

Voice biometrics just might be the next great hope in securing data and other content. But as people use their mobile devices for more and more, embedding speech biometrics on these devices becomes more important

Industry Voices

Solutions that are the Critical Lifeline of Insight Especially in Time of Rapid Change

Harnessing the Power of our Next Generation Voice Solutions

Video: The Downside of Directed Dialogue NLU

Omilia's Nikos Kolivas discusses the value of context and memory in delivering human-like interactions in self-service contact centers in this clip from SpeechTEK 2018.

How Conversational Self-Service Improves the Contact Center Experience (Video)

Omilia's Quinn Agen discusses the way an an end-to-end conversational approach in machine-to-human interaction helps deliver satisfying contact center experiences in this clip from SpeechTEK 2018.

Columns

Will This Security Innovation Make Biometrics Obsolete?

Public/private key cryptography relies on an exchange of unique data. Will this latest innovation change the way we think about security and make biometrics obsolete and create problems for the speech industry?

Omnichannel Contact Centers Embrace Speech

Suddenly, the technology is everywhere.

The Perils of PIN Proliferation

Why is secure identification so difficult?

Banking on Multimodality

For financial transactions, gains are seen but challenges remain.

Speech Technology Reports and Research

Improving the R in ASR: Tuning Speech Recognition

Sponsored by Voci Technologies

Using Customer Data for ASR Tuning

Sponsored by Voci Technologies

Case Study: Enhancing Customer Experience for Health Insurance

Sponsored by Voci Technologies

Transform Your Contact Center Coaching Programs to Improve KPI's and Deliver Better CX!

Sponsored by Observe.AI

Financial Services/Insurance Companies and Suppliers