Tips for Reviewing Voicebot Vulnerability

How companies can help users feel safe by better securing voice assistant data.

Safety and Ethical Concerns Loom Large in Voice Cloning

AI makes synthetic speech sound more realistic than ever—and therein lies the danger.

2024 State of AI in the Speech Technology Industry

How generative (and other types of) artificial intelligence is impacting five important sectors.

2024 State of AI in the Speech Technology Industry: GenAI-Fueled Speech Analytics Enable Real-Time Results

The insights come faster and are more comprehensive

Generative AI Will Redefine Crucial Work Skills, but It Can’t Replace Human Expertise

GenAI signals new possibilities, and it's inevitable that certain tasks will be automated. But humans won't be replaced; instead, their roles will be elevated.

Uncover Hidden Gems in Your CX Data with AI by NICE

The Need for Continuous Speech Recognition Testing

Conversational AI and voice have to be tested to ensure that they work flawlessly.

The Risks Posed by Biases in Voice and AI

Artificial intelligence is still a novel concept with its own unique benefits and flaws. This is how it will integrate into sales, marketing, and customer interactions.

The Voice Fraud Threat Is Real

"Everyone needs to be concerned about the technology being used for nefarious purposes."

ChatGPT Solves Some Translation Conundrums

Outstanding automatic translation at everyone's fingertips is getting closer.

Standards for Evaluating Generative AI

Assessing the output of genAI systems is easier said than done.

Large Language Models Will Transform Conversational Assistants

Thanks to generative AI, conversational assistants will become everyday helpers.