Speech solutions have the ability to improve employee efficiency. In fact, there is an entire category of tools devoted to doing this. See below for the latest workforce optimization news, trends, and solutions.
Advances in AI, machine learning, natural language processing, and more fueled speech industry progress in the past year.
With these technologies, companies are achieving deeper alignment by trading point solutions for packages from one vendor.
Deemed one of the fastest growing technologies in the contact center industry, speech analytics tools can be leveraged by all types of businesses looking to collect, manage, and understand customer feedback.
Artificial intelligence can help address agent churn before it happens.
Chatbots and IVAs get all the ink, but RPA applications are vital to a smooth contact center operation
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