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Workforce Optimization Solutions

Speech solutions have the ability to improve employee efficiency. In fact, there is an entire category of tools devoted to doing this. See below for the latest workforce optimization news, trends, and solutions.

Features

Call Recording, Transcription, and Analytics Find Strength in Unity

With these technologies, companies are achieving deeper alignment by trading point solutions for packages from one vendor.

Industry Voices

Four Reasons to Integrate Speech Analytics into Your Company’s Business Operations

Deemed one of the fastest growing technologies in the contact center industry, speech analytics tools can be leveraged by all types of businesses looking to collect, manage, and understand customer feedback.

Columns

Robotic Process Automation Reduces Human Grunt Work

Chatbots and IVAs get all the ink, but RPA applications are vital to a smooth contact center operation

Speech Technology Reports and Research

How to Choose the Best Speech-to-Text Engine

Sponsored by Speechmatics

Modernize the Customer Experience with Conversational IVR

Sponsored by [24]7.ai

The Ultimate Contact Center KPI Playbook

Sponsored by Observe.AI

The Ultimate Guide to Speech-to-Text Technology

Sponsored by Speechmatics

Workforce Optimization Solutions Companies and Suppliers