January/February 2011

Magazine Features

A Gray Area

Today's seniors can't be left out of VUI design decisions.

A New Year

As the economy rebounds, voice solutions continue to build use cases.

Hands-On: An Interactive Display

Lab sessions gave companies the opportunity to showcase their latest products.

Deployments

Reducing the Cost of Every Dialogue

An all-in-one IP communications software suite helps Dialogue Marketing consolidate infrastructure.

Speech Helps Weed Out Overdue Accounts

A landscaping company uses an outbound solution to reach delinquent customers.

Editor's Letter

Please Listen Carefully, as Our Customers Have Changed

Industry View

Successful Failures

Speech has to step up or risk becoming 2011's Symbian.

In Other Words

The Global Transition

Many problems can be solved with a little precoding analysis.

Inside Outsourcing

Is the Cloud Your Answer?

Many questions need to be asked to reach the right conclusion.

Interact

The Hooptedoodle of Phone

The rules of writing also apply to script design.

Talking Tech

It’s Not the Recognizer

Examining speech application errors reveals several more likely causes.

Voice Value

On Speech We Can Agree

Passage of legislation heralds new opportunities for the disabled.

Standards

W3C Launches HTML Speech Incubator Group

Ultimate goal is to develop tools to better integrate speech with the Web.

Speech Solutions

Speech Synthesis With Emotion

FYI

Contact Center Recording Systems Market Expected to Grow 55 Percent by 2015

For Full Benefit, Speech Use Has to Be Meaningful

Market Spotlight: Healthcare.

Microsoft Puts Speech in the Spotlight

New App Brings Social Media to Standard Voicemail