A Gray Area
Today's seniors can't be left out of VUI design decisions.
A New Year
As the economy rebounds, voice solutions continue to build use cases.
Hands-On: An Interactive Display
Lab sessions gave companies the opportunity to showcase their latest products.
Reducing the Cost of Every Dialogue
An all-in-one IP communications software suite helps Dialogue Marketing consolidate infrastructure.
Speech Helps Weed Out Overdue Accounts
A landscaping company uses an outbound solution to reach delinquent customers.
Please Listen Carefully, as Our Customers Have Changed
Speech has to step up or risk becoming 2011's Symbian.
In Other Words
The Global Transition
Many problems can be solved with a little precoding analysis.
Is the Cloud Your Answer?
Many questions need to be asked to reach the right conclusion.
The Hooptedoodle of Phone
The rules of writing also apply to script design.
It’s Not the Recognizer
Examining speech application errors reveals several more likely causes.
On Speech We Can Agree
Passage of legislation heralds new opportunities for the disabled.
W3C Launches HTML Speech Incubator Group
Ultimate goal is to develop tools to better integrate speech with the Web.
Speech Synthesis With Emotion
Contact Center Recording Systems Market Expected to Grow 55 Percent by 2015
For Full Benefit, Speech Use Has to Be Meaningful
Market Spotlight: Healthcare.
Microsoft Puts Speech in the Spotlight
New App Brings Social Media to Standard Voicemail