Speech Technology eWeekly - April 14, 2010


Voice on the Go Takes Voice on the Road

New application lets drivers listen to and respond to messages without ever looking at their phone.

Case Studies

This Call Center Solution Delivers

Interactive Intelligence's CIC 3.0 is making it easier for Pizza Pizza to bring tens of millions of orders to customers across Canada.

Speech Technology News

AVST Acquires Active Voice

Integration of NEC Active Voice division into AVST strengthens the unified communications market position for both companies.

Sangoma NetBorder Call Analyzer 2.0 Now Available

New release of Call Progress Analysis engine improves outbound call accuracy and facilitates international deployments.

Chordiant Enhances Outbound Communication Across Customer Experience Solutions

New addition to the Cx Solutions Suite enables more personalized customer engagements to multiply customer lifetime value.

BigHand Acquires nFlow Software

Several key senior management changes follow the deal.

Huawei Partners with PerSay for Voice Biometrics

Alliance significantly increases PerSay's ability to deliver its voice biometrics products globally.

Loquendo TTS Powers a New Tool for Language Learning

Tandem integrates Loquendo TTS into its applications for language students of all ages and abilities.

Nexidia and AV3 Unite to ‘Get’ Video Search

Final Cut Pro editing workflow revolutionized through use of phonetic search to locate material.

ClickFox Launches Customer Experience Industry Research

Rooted in analytics engine of 240 million monthly customer interactions, industry research pinpoints customer behavior trends and best practices.

Ifbyphone Launches Voice-To-Text Transcription

Multiple transcription options offer flexibility in quality, price, and functionality.

The Business Case

Voice Self-Service Is Essential for Achieving Goals

But companies and IT have different ideas about using the technology.