Vertical Markets Spotlight: Speech in Travel and Hospitality
13 Jun 2022
Post-COVID surge challenges properties.
Vertical Markets Spotlight: A Special Report
13 Jun 2022
Speech Technology magazine's roundup of the speech innovation taking place in eight industry verticals.
The 2022 State of Artificial Intelligence
17 Feb 2022
Accuracy improves, but privacy concerns loom.
Building a Voice Brand Is a Sound Policy
01 Nov 2021
As more marketing moves to audio channels, companies need a unified voice.
The Top Speech Technologies and Vendors: The 2021 Speech Industry Awards
02 Aug 2021
Advances in AI, machine learning, natural language processing, and more fueled speech industry progress in the past year.
2021 Speech Industry Award Winner: ReadSpeaker Gives a New Voice to TTS
02 Aug 2021
ReadSpeaker has been leading the way in text-to-speech (TTS) for more than two decades, delivering high-quality, lifelike voices for artificial intelligence-driven conversational applications, interactive voice response systems, and embedded applications.
2021 Speech Industry Award Winner: SoundHound Feeds the Voice-Enabled Drive-Through
02 Aug 2021
Speech technology has started to transform drive-through and drive-in interactions for quick-service restaurant chains, and Santa Clara, Calif.-based SoundHound is at the forefront of that innovation.
As Speech Translation Advances, Barriers Continue to Fall
01 Aug 2020
Technology improvements have pushed speech translation out to a smaller world
The State of Intelligent Virtual Assistants
07 Feb 2020
IVA vendors shift from a horizontal to a vertical focus
Would You Like Fries With That? Speech Technology at the Drive-Thru
02 Oct 2019
McDonald's recent acquisition of Apprente was big news, but voice-ordering is nothing new to the world of fast-food. This move just goes to show how important speech technology will be in the future of QSRs.
Star Performers: Jacada's Visual IVR Eases Customer Pain
29 Jul 2014
The 2013 Implementation Awards
12 Aug 2013
SpeechTEK 2011 Theme: We're Drowning in Data
09 Aug 2011
The state of speech analytics takes center stage at annual conference.
Advanced Analytics Offer Greater Precision
01 May 2007
The latest technology goes beyond simple audio mining for words and phrases.
Hosted Speech: Trend or Foe?
01 Mar 2007
A roundtable discussion with members of the hosted speech community reveals the benefits and concerns with a hosted speech solution
Continental Airlines Takes Off with Speech
09 Nov 2006
While many of its competitors are still floundering in the wake of 9/11 and rising fuel prices, Continental Airlines' stock price has nearly tripled since October 2005. Clearly, Continental is doing a few things right and one of them is its speech technology.
SOA: Connecting the Pieces
09 Nov 2006
Service-oriented architecture can enable IVRs to communicate valuable information from a company's computer network.
The 511 Revolution: All Travel Information, All the Time
03 Jul 2006
What Happened to Voice Portals?
30 Aug 2005
What is – or, more accurately – what was a voice portal? One definition offered by the “Computing Dictionary” describes voice portals as “an interactive voice response (IVR) front end to a data retrieval system … being positioned mainly by carriers as wide-scale applications, offering things like specialized audio ‘infotainment’ services, real-time news, and stock quotes.” These sites offered engaging speech-enabled dialog available 24/7 from any standard telephone. …
Most Innovative Solutions Awards 2005
20 Jun 2005
According to Daniel Hong, voice business analyst at Datamonitor, the global voice business value chain* will grow from $716 million for 2004 to $1,939 million by 2009 at a CAGR of 22 percent. Speech Technology Magazine presents the third annual Most Innovative Solutions awards in recognition of the enterprises and service providers who are deploying innovative speech applications driving this growth. These applications are an integral touch point of their customers' contact with them and…