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Travel/Hospitality > Features

The travel and hospitality industries are finding new, innovative uses for speech technologies in every corner of the industry. See below for news and trends about companies that serve airlines, hotels, auto rentals, restaurants, rail services, bus line, travel agencies, logistics companies, and more.

Features

2024 Speech Industry Award Winner: SoundHound Drives Voice AI’s Expansion

The company is building toward a vision of a voice commerce ecosystem that enables consumers to access goods and services through natural conversation.

2024 Vertical Market Case Studies: A Speech Technology Special Report

A look at how speech technology solved real-world problems in seven industry sectors.

2024 Vertical Market Case Studies: Speech Technology in Hospitality

Golden Nugget is handling customer calls with PolyAI virtual assistants.

2023 Speech Industry Award Winner: ReadSpeaker Embeds TTS in Many More Platforms

With almost 25 years of experience in developing text-to-speech solutions, ReadSpeaker today offers one of the largest selections of expressive, humanlike voices in the industry.

2023 Speech Industry Award Winner: SoundHound AI Brings Speech Breakthroughs to the Mainstream

SoundHound AI, based in Santa Clara, Calif., this year launched, among other things, Chat AI, a voice-enabled digital assistant with generative artificial intelligence; and Smart Answering, which uses voice AI to handle inbound customer calls.

2023 Vertical Markets Spotlight: A Speech Technology Special Report

Our roundup of the speech innovation taking place in eight important industry verticals.

2023 Vertical Markets Spotlight: Speech Technology in Travel and Hospitality

Voice brings concierge service to bookings and hotel stays.

2023 State of the Speech Technology Industry

The latest developments and trends in seven important sectors.

Vertical Markets Spotlight: Speech in Travel and Hospitality

Post-COVID surge challenges properties.

Vertical Markets Spotlight: A Special Report

Speech Technology magazine's roundup of the speech innovation taking place in eight industry verticals.

The 2022 State of Artificial Intelligence

Accuracy improves, but privacy concerns loom.

Building a Voice Brand Is a Sound Policy

As more marketing moves to audio channels, companies need a unified voice.

The Top Speech Technologies and Vendors: The 2021 Speech Industry Awards

Advances in AI, machine learning, natural language processing, and more fueled speech industry progress in the past year.

2021 Speech Industry Award Winner: ReadSpeaker Gives a New Voice to TTS

ReadSpeaker has been leading the way in text-to-speech (TTS) for more than two decades, delivering high-quality, lifelike voices for artificial intelligence-driven conversational applications, interactive voice response systems, and embedded applications.

2021 Speech Industry Award Winner: SoundHound Feeds the Voice-Enabled Drive-Through

Speech technology has started to transform drive-through and drive-in interactions for quick-service restaurant chains, and Santa Clara, Calif.-based SoundHound is at the forefront of that innovation.

As Speech Translation Advances, Barriers Continue to Fall

Technology improvements have pushed speech translation out to a smaller world

The State of Intelligent Virtual Assistants

IVA vendors shift from a horizontal to a vertical focus

Would You Like Fries With That? Speech Technology at the Drive-Thru

McDonald's recent acquisition of Apprente was big news, but voice-ordering is nothing new to the world of fast-food. This move just goes to show how important speech technology will be in the future of QSRs.

Star Performers: Jacada's Visual IVR Eases Customer Pain

The 2013 Implementation Awards