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IVR/Visual IVR > Features

IVRs are automated technology that interacts with callers, gathers required information, and routes calls to the appropriate recipients. Visual IVRs take it a step further by creating an app-like experience for smartphone users during contact center interactions. See below for the latest IVR news, trends, and solutions.

Features

The Top Speech Technologies and Vendors: The 2022 Speech Industry Awards

Advances in AI, machine learning, natural language processing, and more fueled speech industry progress in the past year.

The 2022 State of Speech Analytics

Analysis expands to new channels and use cases.

Building a Voice Brand Is a Sound Policy

As more marketing moves to audio channels, companies need a unified voice.

The Top Speech Technologies and Vendors: The 2021 Speech Industry Awards

Advances in AI, machine learning, natural language processing, and more fueled speech industry progress in the past year.

2021 Speech Industry Award Winner: Deepgram Applies AutoML to Automatic Speech Recognition

Like AppTek, San Francisco-based Deepgram, also joined CallMiner's Open Voice Transcription Standard (OVTS) as a founding member, but that is just one of the many partnerships it signed in the past year to advance its speech recognition capabilities.

2021 Speech Industry Award Winner: ReadSpeaker Gives a New Voice to TTS

ReadSpeaker has been leading the way in text-to-speech (TTS) for more than two decades, delivering high-quality, lifelike voices for artificial intelligence-driven conversational applications, interactive voice response systems, and embedded applications.

2021 State of the Speech Technology Industry

The latest developments and trends in seven important sectors

The State of Speech Analytics

Technology now looks at more than what the customer said

Speech Continues to Advance in the Contact Center

Companies should look to further automate customer service with voice technologies

Speech Technology's 2020 People's Choice Awards

The votes are in. You have spoken!

The State of the Speech Technology Industry

Artificial intelligence is improving almost every aspect of the speech industry.

How Speech Technologies Can Level the Playing Field

Speech tech is a major driver behind assistive devices—ones that incorporate artificial intelligence (AI) and machine learning and benefit from faster processing speeds and internet connectivity—that are helping people with all sorts of disabilities

What Speech Technology Buyers Really Want: How to Meet the Needs of Enterprise Customers

The potential for speech technology to transform the enterprise is there, but more work is needed to improve the enterprise application development infrastructure to make buyers happy

How IVR with a Human Touch is Changing Healthcare

By putting "the human touch" into its IVR, executives at Wolters Kluwer Health are finding patients to be more responsive to automated calls, thereby reducing staffing costs and improving patient care.

Bringing IVR to the Mobile Environment

As consumers go mobile, can interactive voice response platforms follow?