What Brings Virtual Conversations to Life?
Speech recognition must be dynamic and adapt to real-time dialogue shifts to best serve customers.
The AI-Driven Future of Customer Service
AI has huge potential to improve and standardize customer service interactions across companies.
Solutions that are the Critical Lifeline of Insight Especially in Time of Rapid Change
Harnessing the Power of our Next Generation Voice Solutions
Transforming Customer Interactions with Conversational Insight
Connect to Customers with the Help of Google, Amazon, and Apple
Building digital assistants to help customers is becoming an industry requirement, so companies should start soon if they don't already have one.
How Millennials and Generation Z Are Helping to Drive Voice-Based Solutions for Urgent Customer Support
The fact is, many consumers, and in particular younger ones such as Millennials and Generation Z, prefer voice communications when interacting with organizations for urgent support.
Video: How to Design and Build Natural Conversations
Twilio Director of AI/ML Nico Acosta explains how to train your AI to deliver end-to-end experience in conversational self-service systems in this clip from his keynote at SpeechTEK 2019.
Video: Three Megatrends in the Speech Technology Market
Twilio Director of AI/ML Nico Acosta explores the market's three prevailing megatrends--cloud, omnichannel, and intelligence--and their impact on the customer journey and the cost of doing business in this clip from his keynote at SpeechTEK 2019.
Why Speech is Emerging as the Preferred Interface for Self-Service
Advances in conversational AI are removing those barriers to adoption. That, coupled with changing consumer behavior, is causing speech to become the preferred interface for self-service applications.
How Millennials' Expectations Are Changing Contact Centers (Video)
Allyson Boudousquie, VP of Market & Product Strategy at Convergys (which has since been acquired by Concentrix), discusses the impact of millennials on contact center technology and practice in this clip from SpeechTEK 2018.
Three Keys to Handling Complex Interactions (Video)
Convergys VP, Market & Product Strategy Allyson Boudousquie explains the essential elements of ominchannel interactions present and future in this clip from SpeechTEK 2018.
Why Are Conversational Interfaces So Difficult to Build? (Video)
Artificial Solutions CEO Andy Peart discusses the complexities of building conversational interfaces that effectively map language in this clip from SpeechTEK 2018.
The Downside of Directed Dialogue NLU (Video)
Omilia's Quinn Agen discusses the value of context and memory in delivering human-like interactions in self-service contact centers in this clip from SpeechTEK 2018.
Best Practices for Active Listening in ASR (Video)
SpeakEasy AI CEO Frank Schneider offers essential tips on using AI and active listening to enhance automatic speech recognition in this clip from SpeechTEK 2018.
The Case for Active Listening in Speech Recognition (Video)
SpeakEasy AI CEO Frank Schneider explains how AI and active listening improve ASR accuracy in this clip from SpeechTEK 2018.
Guidelines for Designing Chatbots (Video)
Ulster University Professor Michael McTear identifies key resources for chatbot design best practices as well as tools and frameworks for building voice-user interfaces in this clip from SpeechTEK 2018.
Video: The Downside of Directed Dialogue NLU
Omilia's Nikos Kolivas discusses the value of context and memory in delivering human-like interactions in self-service contact centers in this clip from SpeechTEK 2018.
The Three Types of Intelligent Agents (Video)
Ulster University Professor Michael McTear breaks down the intelligent agent field in terms of type, technology, and functionality in this clip from SpeechTEK 2018.
How Conversational Self-Service Improves the Contact Center Experience (Video)
Omilia's Quinn Agen discusses the way an an end-to-end conversational approach in machine-to-human interaction helps deliver satisfying contact center experiences in this clip from SpeechTEK 2018.