Answer Technology: A Necessary Step in Human-Computer Conversation
Digital assistants need to get better at answering user questions to keep the conversation going.
We Need Answers: Conversational Systems and Answer Technology
Digital assistants are getting better all the time, and answer technology needs to keep pace
Speech Is Up for Any Challenge
As consumers' interactions shifted to digital channels, voice has become the interface of choice for many of those interactions.
Let’s Take Action Before It’s Too Late
Has technology reached a point where it's nearly impossible to rein in, where legislation will never be able to catch up with the speed of advancing technology and innovation?
A Tangled Web of Intelligent Assistants
Getting them all to cooperate would tap their incredible potential
There’s Tech for the Tough Spots
Businesses are now realizing that websites, online content, and product information need to be crafted in new ways so voice-based search engines not only recognize them but position them at the top of search results.
As Voice Assistants Multiply, When Will We Get a Registry?
VARs can help tame the Wild West of voice assistants
Infusing AI and Speech into the Mobile Retail Customer Experience
AI-powered apps are employing speech as part of an all-important omnichannel approach
Breakthroughs in Speech Are Just Beginning
Our writers consulted with industry experts across the major sectors of the speech technology landscape to determine the state of the industry
Voice-First User Interfaces Speak to the Omnichannel Future
Screen- and voice-oriented devices are becoming one and the same
Will Speech Technology Keep Speech Free?
The technology is magical, but can be misused
Healthcare CX Is Increasingly Fraught, but Speech Tech Provides an Answer
AI-powered bots, armed with natural language understanding, are giving vital help to users navigating healthcare
Data Privacy Concerns Should Govern Speech Technology Industry
Security and privacy issues around voice assistants are sexy, but these concerns manifest themselves far more often in more mundane ways.