Conversational Agents Move Toward Interoperability
On the path from garden walls to interoperable open agents.
Conversing with Computers: Where We Are and Where We’re Going
The AVIOS conference showed how the human-computer connection is rapidly evolving.
Conversational AI Is Becoming More Practical
As a spring conference displayed, the technology is improving and the use cases growing.
Making the Case for an Intelligent Virtual Agent
As self-service solutions become more desirable, IVAs find their place.
The Conversational Cloud Promises Breakthroughs, and Plenty of Complexity
Cloud-delivered speech services are the future, and that future will require a lot of thought.
Interaction Analytics: What’s Driving Adoption
IA solutions can identify the issues that are preventing good CX.
Speech Prevailed in a Year of Incredible Turmoil
As we highlight in our annual "State of the Speech Technology Industry" report, 2021 was a very good year for the speech industry.
3 Trends That Will Shape IVA Development
Voice assistants are poised to become more specialized and less platform-specific
IVAs: Using AI to Serve Customers and Contact Centers
True omnichannel customer service is becoming closer to reality
Automated Solutions Have Become Work-from-Home Agents, Too
Adoption and interest in AI-infused capabilities got better because things got worse
How Can Speech Technology Help?
Looking at all the ways speech recognition can step up amid the pandemic
Breakthroughs in Speech Are Just Beginning
Our writers consulted with industry experts across the major sectors of the speech technology landscape to determine the state of the industry
A Good Conversational Interface: Man’s Best Friend
Don't we all want voice-activated devices to be more like a loyal old dog and less like the puppy chewing on your shoes? But it's not necessarily something you can do at home with a few treats and the help of some YouTube videos.
How Human Is Too Human?
We hear, quite often, that conversational AI need to be more human. What this means is that we want it to perform for us at the same level as a human assistant, but we still want to know it's a machine.
Solving Pain Points for Newcomers Could Set You Apart
Smart vendors will think beyond AI and algorithms and find ways to solve business problems
What’s Your Enterprise Strategy for Voice Applications?
It matters who your target is
Tradeshow Speech Accessories Translate Into Winning Event Marketing
Speech translation apps are a game changer for international sales
Housekeeping and Homework for 2019
There's no doubt we'll have plenty to talk about in the year to come
Amid the AI Fervor, a Case for Automating with a Human Touch
When bots and live agents tackle customer service together, CX and the bottom line benefit
Is App Development Moving Toward User Interface Management Systems?
App developers' jobs might be getting less complicated, again