The Prompt Box: From Humble Beginnings to AI Portal

The evolution of the prompt box, from plain text input to sophisticated natural language understanding, has transformed user interaction.

Putting Teams of GenAI Agents to Work

Multi-agent collaboration is the best approach to problem solving.

Connecting With Computers: The Next Breakthrough?

Forget AGI; there's a more realistic benefit to huge AI investments.

Laying out a Vision for Agentic Speech Tech

The role of speech technologies in a world of AI agents.

ChatGPT: A Generative AI Revolution

The AI landscape was altered forever, and OpenAI led the charge.

Conversational AI Is Ushering in Huge Contact Center Advances

These solutions are getting better just as self-service becomes a top priority.

OpenAI Was the Biggest Disrupter. Now, That Could Change

Chinese AI lab DeepSeek's open-source large language model immediately sent ripples through the tech world.

Shopping Made Easy: Features of a Modern Conversational Assistant

An imaginary interaction shows the possibilities. Plus, speech technologies deserve their own Nobels.

How AI Is Transforming Self-Service

Customers show a preference for helping themselves when self-service apps are up to it.

Speech Industry Award Winners Fuel a Market on the Rise

Their efforts in the past year have left an indelible mark on the entire speech industry, brought the technology to new heights and new markets, and generated a lot of buzz along the way.

Searchable CAs Will Make Conservational AI More Convenient

As conversational assistants proliferate, they'll become harder to discover.

From Labyrinth to Lifeline: How Mobile Apps Are Revolutionizing Government Services

Apps are fundamentally changing the way people access services like license renewals and tax filing, and speech technologies are playing a central role.

Mobile Apps Need Better Speech Interfaces

Now is the time to consider how your company could implement or upgrade its voice assistant mobile app interfaces.

Speech Technology Is Primed for a Big Leap Forward

Personal assistants? Try personalized assistants.

Generative AI’s 6 Paradoxes for Customer Service

The tensions and undercurrents in the wake of genAI should be better understood.

Speaking of Speech Tech’s Future, It Suddenly Arrived

Let's not take all of this progress for granted.

The Future Is Bright for the CCaaS Sector

These expanded platforms have altered the WEM competitive landscape.

Case Studies Provide Answers to Real-World Problems

Here's how some of your peers have solved problems similar to yours.

Pitfalls Facing Conversational Assistants: Hallucinations and Deepfakes

Bad data (and actors) can have consequences.

Standards for Evaluating Generative AI

Assessing the output of genAI systems is easier said than done.