3 Trends That Will Shape IVA Development
Voice assistants are poised to become more specialized and less platform-specific
How Can Speech Technology Help?
Looking at all the ways speech recognition can step up amid the pandemic
IVAs: Using AI to Serve Customers and Contact Centers
True omnichannel customer service is becoming closer to reality
Automated Solutions Have Become Work-from-Home Agents, Too
Adoption and interest in AI-infused capabilities got better because things got worse
Breakthroughs in Speech Are Just Beginning
Our writers consulted with industry experts across the major sectors of the speech technology landscape to determine the state of the industry
A Good Conversational Interface: Man’s Best Friend
Don't we all want voice-activated devices to be more like a loyal old dog and less like the puppy chewing on your shoes? But it's not necessarily something you can do at home with a few treats and the help of some YouTube videos.
How Human Is Too Human?
We hear, quite often, that conversational AI need to be more human. What this means is that we want it to perform for us at the same level as a human assistant, but we still want to know it's a machine.
Solving Pain Points for Newcomers Could Set You Apart
Smart vendors will think beyond AI and algorithms and find ways to solve business problems
What’s Your Enterprise Strategy for Voice Applications?
It matters who your target is
Tradeshow Speech Accessories Translate Into Winning Event Marketing
Speech translation apps are a game changer for international sales
Housekeeping and Homework for 2019
There's no doubt we'll have plenty to talk about in the year to come
Amid the AI Fervor, a Case for Automating with a Human Touch
When bots and live agents tackle customer service together, CX and the bottom line benefit
Is App Development Moving Toward User Interface Management Systems?
App developers' jobs might be getting less complicated, again
Healthcare CX Is Increasingly Fraught, but Speech Tech Provides an Answer
AI-powered bots, armed with natural language understanding, are giving vital help to users navigating healthcare
Google’s Duplex Lets a Bot Be Your Voice
Thanks to the Duplex technology, Google Assistant can make simple calls on your behalf. But how much automation is too much?
Data Privacy Concerns Should Govern Speech Technology Industry
Security and privacy issues around voice assistants are sexy, but these concerns manifest themselves far more often in more mundane ways.