AI Is Making UCC and the Contact Center into an Increasingly Powerful Combo
19 May 2023
Teaming up these AI-fueled solutions yields a variety of shared capabilities and benefits.
Real-Time Guidance Is Key to a Great Service Experience
19 May 2023
RTG can elevate customer interactions into relationship building sessions.
How to Make ChatGPT Usable for Enterprises
25 Apr 2023
Not surprisingly, a standardized format would make the process a lot easier.
ChatGPT: Why the Hype and How Does It Affect Speech Technology?
28 Feb 2023
The AI chatbot is a fascinating step forward, and soon it could be much more,
When Conversational Assistants Meet: Delegating, Mediating, and Channeling
28 Feb 2023
How can voice assistants be made to cooperate with each other?
Voice Assistant Technology Struggles with Monetization
08 Mar 2023
Alexa, Siri, and the like are popular but not profitable.
Attack of the Smart Bots
06 Dec 2022
AI-powered bots paired with TTS could be used for nefarious purposes.
New Omnichannel Offerings Share the Power of NLU
20 Sep 2022
Natural language understanding is enabling a budding omnichannel revolution.
The AI Contact Center Is Finally Here
28 Sep 2022
Natively integrated capabilities abound in core contact center functions.
Conversational Agents Move Toward Interoperability
25 Jul 2022
On the path from garden walls to interoperable open agents.
Conversational AI Is Becoming More Practical
28 Jun 2022
As a spring conference displayed, the technology is improving and the use cases growing.
The Conversational Cloud Promises Breakthroughs, and Plenty of Complexity
07 Jul 2022
Cloud-delivered speech services are the future, and that future will require a lot of thought.
Making the Case for an Intelligent Virtual Agent
27 Jun 2022
As self-service solutions become more desirable, IVAs find their place.
Conversing with Computers: Where We Are and Where We’re Going
27 Jun 2022
The AVIOS conference showed how the human-computer connection is rapidly evolving.
Interaction Analytics: What’s Driving Adoption
09 Feb 2022
IA solutions can identify the issues that are preventing good CX.
Speech Prevailed in a Year of Incredible Turmoil
06 Apr 2022
As we highlight in our annual "State of the Speech Technology Industry" report, 2021 was a very good year for the speech industry.
3 Trends That Will Shape IVA Development
23 Jun 2021
Voice assistants are poised to become more specialized and less platform-specific
How Can Speech Technology Help?
01 Aug 2020
Looking at all the ways speech recognition can step up amid the pandemic
Automated Solutions Have Become Work-from-Home Agents, Too
01 Aug 2020
Adoption and interest in AI-infused capabilities got better because things got worse
IVAs: Using AI to Serve Customers and Contact Centers
01 Aug 2020
True omnichannel customer service is becoming closer to reality