How to Assemble a Conversational Development Team for Virtual Agents (Video)

Learn more about virtual agents at the next SpeechTEK conference.

Read the complete transcript of this clip:

Brett Knight: Over the years at USAA we have developed agile conversational development teams. A key member of the team is data science and analytics. They're going to help you decide what's important next. What's the frequency? When you're racking, and stacking, and prioritizing work, there's data science. They’re going to help you throughout the lifestyle to help you understand how it's performing. Everyone here has a seat at the table. They're there throughout the process. Hopefully, you don't have to make front door requests for every piece of this. But we’ve found it works effectively.

The other piece, of course, is conversational design and development, as well as UI, like graphical design. Those folks work together. We have multi-modal interactions. We need all those design skills. If they’re in one person, that's great. I do know some folks who can do the graphical and the word design, as I sometimes call it. They can do that very well, or you've got to enlist multiple folks. It depends, but you need those skills at the table.

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