Companies need to supplement traditional surveys with speech and text analytics. (Featured on SmartCustomerService.com.)
15 Feb 2022
Advances in speech technology are ensuring that voice continues to have a role in customer interactions.
Rohan Ganeson //
25 May 2021
To stay ahead in this challenging market, contact centers are turning to speech analytics technology to analyze customer interactions and ensure compliance at every step of the customer journey. (Featured on DestinationCRM.com.)
22 Mar 2021
Speech technology could enable a true competitive advantage for businesses across sectors, but data shows that while business leaders would like to take advantage of the technology, many barriers still exist.
Richard Stevenson //
10 Nov 2020