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Computer Telephony Integration (CTI)
Features

The 2014 Speech Luminaries

IBM Changes Gears on Watson

Big Blue brings Watson to customer service with the launch of Watson Engagement Advisor.

Expect Labs Analyzes Conversations in Real Time

MindMeld's underlying technology listens as you talk to ensure that information you need is always at your fingertips.

MicroAutomation and Voxeo Announce Strategic Partnership

MicroAutomation joins Voxeo's Preferred Professional Services Partner Program.

Industry Voices
Columns

Giving a Voice to the Developing World

Standards, mobile phones help bring the Web to resource-constrained areas

Why Hosting Is Part of Your Future

Ignore it at your own cost

Unify Communications Across Channels

Semantic parsing can mine a treasure trove of data

Listen Before You Leap

Speech Technology Reports and Research

Leverage RPA to Help Modernize Customer Engagement

Sponsored by Verint

Learn How to Attain Secure Customer Authentication

Sponsored by LumenVox

What To Look For In a Voice AI Partner

Sponsored by Observe.AI

Staying Connected With Your Customers

Sponsored by Concentrix