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Travel/Hospitality

The travel and hospitality industries are finding new, innovative uses for speech technologies in every corner of the industry. See below for news and trends about companies that serve airlines, hotels, auto rentals, restaurants, rail services, bus line, travel agencies, logistics companies, and more.

Features

Building a Voice Brand Is a Sound Policy

As more marketing moves to audio channels, companies need a unified voice.

The Top Speech Technologies and Vendors: The 2021 Speech Industry Awards

Advances in AI, machine learning, natural language processing, and more fueled speech industry progress in the past year.

2021 Speech Industry Award Winner: ReadSpeaker Gives a New Voice to TTS

ReadSpeaker has been leading the way in text-to-speech (TTS) for more than two decades, delivering high-quality, lifelike voices for artificial intelligence-driven conversational applications, interactive voice response systems, and embedded applications.

2021 Speech Industry Award Winner: SoundHound Feeds the Voice-Enabled Drive-Through

Speech technology has started to transform drive-through and drive-in interactions for quick-service restaurant chains, and Santa Clara, Calif.-based SoundHound is at the forefront of that innovation.

Industry Voices

Solutions that are the Critical Lifeline of Insight Especially in Time of Rapid Change

Harnessing the Power of our Next Generation Voice Solutions

Video: How to Circumvent the Limitations of Traditional Conversational IVR

Twilio Director of AI/ML Nico Acosta discusses the advantages of AI-driven conversational IVR platforms like Twilio Autopilot over old-school 0-9 systems for improved CX and business efficiency in this clip from his keynote at SpeechTEK 2019.

Video: Rules-Based Chatbot Design, Part 2: Visual Representation and Support

Aspect's Andreas Volmer discusses the value of visually representing conversational flow logic in chatbot design, and explores the advantages of a language-based approach over a statistically based approach in this clip from SpeechTEK 2018.

Columns

Sakhr's Arabic Language Buddy

This is an iPhone application that gets it right.

Speech Technology Reports and Research

Optimize your Virtual Assistant with Automated Conversational Analytics

Sponsored by Spitch

How Deep Learning Speech Recognition Fuels Business Transformation

Sponsored by Deepgram

ASR Engines and Cloud Hosted Platforms

Sponsored by Mod9 Technologies

Chatbots - Search vs. Conversation. Do you know the difference?

Sponsored by Verint

Travel/Hospitality Companies and Suppliers