Hospitality businesses are adapting to the rising threat of voice cloning scams by strengthening fraud detection practices and prioritizing real-time intelligence sharing.
Pam Lindemoen //
30 Jun 2025
Twilio Director of AI/ML Nico Acosta discusses the advantages of AI-driven conversational IVR platforms like Twilio Autopilot over old-school 0-9 systems for improved CX and business efficiency in this clip from his keynote at SpeechTEK 2019.
The Editors of Speech Technology //
13 Sep 2019