The State of Intelligent Virtual Assistants

IVA vendors shift from a horizontal to a vertical focus

Would You Like Fries With That? Speech Technology at the Drive-Thru

McDonald's recent acquisition of Apprente was big news, but voice-ordering is nothing new to the world of fast-food. This move just goes to show how important speech technology will be in the future of QSRs.

Harman and IBM Watson Introduce Voice-Enabled Cognitive Rooms

Voice-enabled in-room concierge capabilities tap IBM Watson to deliver information and services in hotel, hospital, and conference rooms.

IBM and Hilton Field Test a Robot Concierge

Connie is Hilton's robot concierge that incorporates IBM's Watson cognitive computing and speech APIs to help hotel guests.

Solutions that are the Critical Lifeline of Insight Especially in Time of Rapid Change

Harnessing the Power of our Next Generation Voice Solutions

Video: How to Circumvent the Limitations of Traditional Conversational IVR

Twilio Director of AI/ML Nico Acosta discusses the advantages of AI-driven conversational IVR platforms like Twilio Autopilot over old-school 0-9 systems for improved CX and business efficiency in this clip from his keynote at SpeechTEK 2019.

Video: Rules-Based Chatbot Design, Part 2: Visual Representation and Support

Aspect's Andreas Volmer discusses the value of visually representing conversational flow logic in chatbot design, and explores the advantages of a language-based approach over a statistically based approach in this clip from SpeechTEK 2018.

Sakhr's Arabic Language Buddy

This is an iPhone application that gets it right.