Speech Technology eWeekly - January 20, 2010


Speech Claws Its Way Forward

A slow speech recovery will follow a slow economic recovery.

Industry View

Start the Revolution Without Us

Speech is absent from the latest social networking innovations.

Speech Technology News

Voxeo Acquires Multimedia Collaboration Solutions Provider Clackpoint

Collaboration company bolsters Voxeo's unified communication and unified self-service offering.

Study Finds Consumers Want Increased Automation in the Contact Center

83% of consumers attribute some part of a bad customer service experience to live agent interactions.

Internet Brands Selects Five9 to Drive Customer Service

Web site operator's customer service operation based on Five9 On-Demand Call Center Software supports CarsDirect.com and other automotive consumer research sites.

IQ Services Names New President and CTO

Russ Zilles is named president & COO; Mike Burke named CTO.

TelStar Gets New Private Equity Support

TelStar Hosted Solutions announces new ownership and prepares for growth.

NCH Express Dictate Now a Free iPhone App

Users can download the software for free; Android is the next platform being developed.

MessageBroadcast Launches Automated Survey System for NebDoctors of Nevada

Automated solution will satisfy Medicare accreditation and compliance requirements.