-->
Customer Interaction Technologies > Features

The list of solutions used in customer interaction and relationships management is changing rapidly as technology advances and make more possible. From chatbots to IVR, the technologies contained here are far-reaching. See below for the latest customer interaction technology news, trends, and solutions.

Features

2023 State of the Speech Technology Industry

The latest developments and trends in seven important sectors.

The 2023 State of Speech Engines

More humanlike speech leads to more intuitive interactions.

The 2023 State of Speech Development Platforms

The quest for open standards will help speech apps' business case.

The 2023 State of Intelligent Virtual Assistants

The need is still great, but deployment challenges remain.

The 2023 State of Voice Biometrics

AI is making both attacks and defenses more sophisticated than ever.

The 2023 State of Assistive Technology

New rules and initiatives are helping make devices more accessible.

The Top Speech Technologies and Vendors: The 2022 Speech Industry Awards

Advances in AI, machine learning, natural language processing, and more fueled speech industry progress in the past year.

2022 Speech Industry Award Winner: ReadSpeaker Customizes TTS Voice Development

ReadSpeaker, a Dutch company founded in 1999, has operated as a subsidiary of HOYA since 2017. It provides text-to-speech solutions with more than 110 voices in more than 35 languages, but its most significant work has been in the area of customized voice creation.

2022 Speech Industry Award Winner: SoundHound Has Driving Ambitions for Speech

SoundHound, an audio and speech recognition company founded in 2005, has advanced as one of the top providers of in-car voice systems, elevating the automotive voice experience from a legacy command-and-control interface to more intuitive conversational functionalities for drivers and passengers.

2022 State of the Speech Technology Industry

The latest developments and trends in seven important sectors.

The 2022 State of Speech Engines

Innovation can't be denied, but challenges remain.

The 2022 State of Speech Development Platforms

2022 emerges as a turning point year.

The 2022 State of Intelligent Virtual Assistants

More IVA building blocks are being put into place.

The 2022 State of Artificial Intelligence

Accuracy improves, but privacy concerns loom.

The Top Speech Technologies and Vendors: The 2021 Speech Industry Awards

Advances in AI, machine learning, natural language processing, and more fueled speech industry progress in the past year.

2021 Speech Industry Award Winner: SoundHound Feeds the Voice-Enabled Drive-Through

Speech technology has started to transform drive-through and drive-in interactions for quick-service restaurant chains, and Santa Clara, Calif.-based SoundHound is at the forefront of that innovation.

Speech Technology Inches Closer to the Edge

An emerging computing paradigm, edge computing, promises to improve response time, lower costs, and enhance security, but the ecosystem is immature.

Seniors Increase Use of Assistive Speech Tech

The growing aging population is a market ripe for voice-enabled technologies.

2021 State of the Speech Technology Industry

The latest developments and trends in seven important sectors

The State of Assistive Technology

Advances bring accessibility to more platforms and devices