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Customer Interaction Technologies > Features

The list of solutions used in customer interaction and relationships management is changing rapidly as technology advances and make more possible. From chatbots to IVR, the technologies contained here are far-reaching. See below for the latest customer interaction technology news, trends, and solutions.

Features

AI Teaches Avatars How to Talk

Lip sync solutions increase immersion and drive user engagement.

AI Is Rapidly Automating Audio Content Generation

New solutions lower costs and improve voice quality.

The Top Speech Technologies and Vendors: The 2024 Speech Industry Awards

Artificial intelligence is now integral to speech technology, a fact reflected by our winning vendors.

2024 Speech Industry Award Winner: aiOla Speaks Your Business’ Unique Language

Speech technologies have typically had a hard time understanding jargon, abbreviations, and acronyms, but Israeli startup aiOla is changing all that.

2024 Speech Industry Award Winner: Kardome Is Making Cars More Driver-Friendly

Cars are becoming better listeners, and one company driving that change is Israeli startup Kardome, whose system can reportedly capture and identify up to six speakers in three seat rows.

2024 Speech Industry Award Winner: OpenAI Breaks More Molds with Voice Introductions

in yet another groundbreaking move, the San Francisco-based company gave ChatGPT a voice last September.

2024 Speech Industry Award Winner: PolyAI Optimizes Conversational AI for Contact Centers

PolyAI continues to redefine what's possible with voice-first, artificial intelligence-powered automation in contact centers.

2024 Speech Industry Award Winner: Sanas Brings Clarity to Contact Center Interactions

Thanks to this Palo Alto, Calif.-based provider of real-time speech understanding technology, agents have a choice in how they're heard and can proudly hold on to their unique voice characteristics.

2024 Speech Industry Award Winner: SoundHound Drives Voice AI’s Expansion

The company is building toward a vision of a voice commerce ecosystem that enables consumers to access goods and services through natural conversation.

2024 Vertical Market Case Studies: Speech Technology in Financial Services

Verint Speech Analytics saves money for Premier Bankcard.

Tips for Reviewing Voicebot Vulnerability

How companies can help users feel safe by better securing voice assistant data.

2024 State of AI in the Speech Technology Industry

How generative (and other types of) artificial intelligence is impacting five important sectors.

2024 State of AI in the Speech Technology Industry: AI’s Impact on Natural Language Processing

Speech systems will continue to get more conversational with AI advances.

2024 State of AI in the Speech Technology Industry: AI Is Enabling Audiovisual Enhancements

Voice and video creation tools continue to benefit from AI augmentation.

2024 State of AI in the Speech Technology Industry: Voice Biometrics Both Profits From and Is Plagued by AI

Deepfakes threats advance, and technology is challenged to keep up.

2024 State of AI in the Speech Technology Industry: AI Is Revolutionizing Translation, Dubbing, and Subtitling

Improved accuracy, wider language choices, and real-time options are among the benefits.

Industry-Standard Speech App Building Blocks Take Shape

Interface interoperability is becoming closer to reality, but more work is needed.

The Top Speech Technologies and Vendors: The 2023 Speech Industry Awards

AI, AI, and more AI: The technology is disrupting everything, and it's found everywhere in our speech industry achievements for 2023.

2023 Speech Industry Award Winner: D-ID Gives a Human Face and Voice to AI

D-ID, an Israeli company founded in 2017, is providing superpowers to individual creators and businesses alike, uniquely enabling them to transform any picture into an interactive video in seconds.

2023 Speech Industry Award Winner: ID R&D Pioneers Liveness Detection

ID R&D, a New York-based provider of liveness detection and voice biometrics, has quickly become a leader in addressing AI-powered fraud by combining passive facial liveness and voice anti-spoofing technologies.