The Top Speech Technologies and Vendors: The 2021 Speech Industry Awards
Advances in AI, machine learning, natural language processing, and more fueled speech industry progress in the past year.
2021 State of the Speech Technology Industry
The latest developments and trends in seven important sectors
The State of Speech Development Platforms
New multicloud solutions are emerging
The State of Artificial Intelligence
AI takes many forms, but they all have increased speech's usefulness
Transformation in the Contact Center
Customer service has moved from call centers to a multichannel and now omnichannel customer experience approach, with cloud-based communications, well-designed IVR, and powerful reporting capabilities thanks to artificial intelligence (AI), chatbots, natural language processing (NLP), and more.
The 2018 Speech Industry Star Performers
These cutting-edge vendors are leading the way in AI, analytics, natural language, smart speakers, and more.
Adding Speech into the Cross-Platform Mix
Conversational interfaces that operate across platforms are a customer service must-have
Nuance Introduces IVR to Digital
Nuance IVR to Digital connects traditional phone and digital channels with AI-powered omnichannel solution
NICE Launches Nexidia Analytics
Nexidia Analytics offers interaction analytics via omnichannel "listening" to know what customers and prospects are saying and then analyze those conversations to tailor experiences to their stated needs. (Featured on SmartCustomerService.com.)
TouchCommerce Partners with Nuance for TouchAssist
TouchAssist blends TouchCommerce's chat and virtual assistant technology with Nuance's Nina and natural language understanding technology.
Genesys Launches AppFoundry, a Customer Service App Marketplace
AppFoundry will be the only enterprise marketplace "focused 100 percent on service solutions." (Featured on SmartCustomerService.com.)
HP Releases Explore 5.0
Updated voice-of-the-customer analytics platform reveals even more valuable insights into customer interactions. (Featured on DestinationCRM.com)