The Top Speech Technologies and Vendors: The 2021 Speech Industry Awards
02 Aug 2021
Advances in AI, machine learning, natural language processing, and more fueled speech industry progress in the past year.
2021 State of the Speech Technology Industry
04 Feb 2021
The latest developments and trends in seven important sectors
The State of Speech Development Platforms
04 Feb 2021
New multicloud solutions are emerging
The State of Artificial Intelligence
04 Feb 2021
AI takes many forms, but they all have increased speech's usefulness
Transformation in the Contact Center
18 Nov 2019
Customer service has moved from call centers to a multichannel and now omnichannel customer experience approach, with cloud-based communications, well-designed IVR, and powerful reporting capabilities thanks to artificial intelligence (AI), chatbots, natural language processing (NLP), and more.
The 2018 Speech Industry Star Performers
01 Aug 2018
These cutting-edge vendors are leading the way in AI, analytics, natural language, smart speakers, and more.
Adding Speech into the Cross-Platform Mix
02 Jul 2018
Conversational interfaces that operate across platforms are a customer service must-have
Nuance Introduces IVR to Digital
25 Jul 2017
Nuance IVR to Digital connects traditional phone and digital channels with AI-powered omnichannel solution
NICE Launches Nexidia Analytics
10 Jan 2017
Nexidia Analytics offers interaction analytics via omnichannel "listening" to know what customers and prospects are saying and then analyze those conversations to tailor experiences to their stated needs. (Featured on SmartCustomerService.com.)
TouchCommerce Partners with Nuance for TouchAssist
20 Jul 2016
TouchAssist blends TouchCommerce's chat and virtual assistant technology with Nuance's Nina and natural language understanding technology.
Genesys Launches AppFoundry, a Customer Service App Marketplace
05 Nov 2015
AppFoundry will be the only enterprise marketplace "focused 100 percent on service solutions." (Featured on SmartCustomerService.com.)
HP Releases Explore 5.0
27 Mar 2015
Updated voice-of-the-customer analytics platform reveals even more valuable insights into customer interactions. (Featured on DestinationCRM.com)