2022 State of the Speech Technology Industry
The latest developments and trends in seven important sectors.
The 2022 State of Speech Engines
Innovation can't be denied, but challenges remain.
The 2022 State of Artificial Intelligence
Accuracy improves, but privacy concerns loom.
The Top Speech Technologies and Vendors: The 2021 Speech Industry Awards
Advances in AI, machine learning, natural language processing, and more fueled speech industry progress in the past year.
2021 State of the Speech Technology Industry
The latest developments and trends in seven important sectors
The State of Speech Development Platforms
New multicloud solutions are emerging
The State of Artificial Intelligence
AI takes many forms, but they all have increased speech's usefulness
Transformation in the Contact Center
Customer service has moved from call centers to a multichannel and now omnichannel customer experience approach, with cloud-based communications, well-designed IVR, and powerful reporting capabilities thanks to artificial intelligence (AI), chatbots, natural language processing (NLP), and more.
The 2018 Speech Industry Star Performers
These cutting-edge vendors are leading the way in AI, analytics, natural language, smart speakers, and more.
Adding Speech into the Cross-Platform Mix
Conversational interfaces that operate across platforms are a customer service must-have