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Omnichannel Technology > Features

Omnichannel technologies are becoming the standard as customers demand seamless user experiences. These days, speech-enabled devices are their own channel. See below for the latest omnichannel technology news, trends, and solutions.

Features

AI Is Rapidly Automating Audio Content Generation

New solutions lower costs and improve voice quality.

Voice Is Poised to Take a Quantum Leap

Exploring quantum computing's expected impact on the speech technology market.

Eliminate Ambient Noise to Make Speech Recognition More Accurate

Technology is improving speech's ability to hear what is necessary.

The Top Speech Technologies and Vendors: The 2024 Speech Industry Awards

Artificial intelligence is now integral to speech technology, a fact reflected by our winning vendors.

2024 Speech Industry Award Winner: PolyAI Optimizes Conversational AI for Contact Centers

PolyAI continues to redefine what's possible with voice-first, artificial intelligence-powered automation in contact centers.

2024 Speech Industry Award Winner: SoundHound Drives Voice AI’s Expansion

The company is building toward a vision of a voice commerce ecosystem that enables consumers to access goods and services through natural conversation.

2024 Vertical Market Case Studies: A Speech Technology Special Report

A look at how speech technology solved real-world problems in seven industry sectors.

2024 Vertical Market Case Studies: Speech Technology in Waste Management

Republic Services hauls in employee improvements with speech analytics.

2024 State of AI in the Speech Technology Industry

How generative (and other types of) artificial intelligence is impacting five important sectors.

2024 State of AI in the Speech Technology Industry: AI Is Enabling Audiovisual Enhancements

Voice and video creation tools continue to benefit from AI augmentation.

The Top Speech Technologies and Vendors: The 2023 Speech Industry Awards

AI, AI, and more AI: The technology is disrupting everything, and it's found everywhere in our speech industry achievements for 2023.

2023 Speech Industry Award Winner: ID R&D Pioneers Liveness Detection

ID R&D, a New York-based provider of liveness detection and voice biometrics, has quickly become a leader in addressing AI-powered fraud by combining passive facial liveness and voice anti-spoofing technologies.

2023 Speech Industry Award Winner: OpenAI and Its ChatGPT Upended Everything

When it comes to new technologies, few have had as much of an impact as generative artificial intelligence, ushered in by OpenAI in November 2022 with its ChatGPT launch.

2023 Speech Industry Award Winner: Resemble AI Fights for Responsible Use of Voice Clones

Resemble AI, providers of a platform that uses generative AI to create realistic-sounding voices, in July released Resemble Detect, which can validate the authenticity of audio data to expose speech deepfakes in real time .

2023 Speech Industry Award Winner: SoundHound AI Brings Speech Breakthroughs to the Mainstream

SoundHound AI, based in Santa Clara, Calif., this year launched, among other things, Chat AI, a voice-enabled digital assistant with generative artificial intelligence; and Smart Answering, which uses voice AI to handle inbound customer calls.

2023 Speech Industry Award Winner: SyncWords Leads in Live Captioning, Dubbing, and Subtitling

The New York-based company reportedly last year captioned and subtitled more than 15 million minutes in video on-demand, processed more than 500,000 minutes of content with speech recognition, and live-captioned more than 300,000 minutes of events.

2023 Vertical Markets Spotlight: A Speech Technology Special Report

Our roundup of the speech innovation taking place in eight important industry verticals.

2023 Vertical Markets Spotlight: Speech Technology in Financial Services

Rise in voice banking requires a rise in voice-based support, verification, and AI.

2023 Vertical Markets Spotlight: Speech Technology in Government

Public-sector entities can improve customer service, delivery of benefits and services, efficiency, transparency, and more.

2023 Vertical Markets Spotlight: Speech Technology in Restaurants

Staffing shortages prompt a greater use of voice ordering automation.