The Top Speech Technologies and Vendors: The 2022 Speech Industry Awards
15 Sep 2022
Advances in AI, machine learning, natural language processing, and more fueled speech industry progress in the past year.
2022 Speech Industry Award Winner: LivePerson Centers on Conversational AI
15 Sep 2022
LivePerson has been developing conversational technologies since its founding in 1995. A central piece in its technology portfolio for the past few years has been the Conversational Cloud, which the New York-based company launched in August 2020.
2022 Speech Industry Award Winner: NICE Powers Contact Centers with AI
15 Sep 2022
When it comes to cloud contact center solutions, one could easily make the case that NICE CXone is among the leading integrated platforms. And in the past year, NICE really boosted performance and functionality with a slew of artificial intelligence-based capabilities powered by its Enlighten AI engine.
Vertical Markets Spotlight: Speech in Retail
13 Jun 2022
Purchases and checkouts top the uses for retailers' voice assistants.
2022 State of the Speech Technology Industry
17 Feb 2022
The latest developments and trends in seven important sectors.
The 2022 State of Speech Engines
17 Feb 2022
Innovation can't be denied, but challenges remain.
The 2022 State of Artificial Intelligence
17 Feb 2022
Accuracy improves, but privacy concerns loom.
The Top Speech Technologies and Vendors: The 2021 Speech Industry Awards
02 Aug 2021
Advances in AI, machine learning, natural language processing, and more fueled speech industry progress in the past year.
2021 State of the Speech Technology Industry
04 Feb 2021
The latest developments and trends in seven important sectors
The State of Speech Development Platforms
04 Feb 2021
New multicloud solutions are emerging
The State of Artificial Intelligence
04 Feb 2021
AI takes many forms, but they all have increased speech's usefulness
Transformation in the Contact Center
18 Nov 2019
Customer service has moved from call centers to a multichannel and now omnichannel customer experience approach, with cloud-based communications, well-designed IVR, and powerful reporting capabilities thanks to artificial intelligence (AI), chatbots, natural language processing (NLP), and more.
The 2018 Speech Industry Star Performers
01 Aug 2018
These cutting-edge vendors are leading the way in AI, analytics, natural language, smart speakers, and more.
Adding Speech into the Cross-Platform Mix
02 Jul 2018
Conversational interfaces that operate across platforms are a customer service must-have