Answer Technology: A Necessary Step in Human-Computer Conversation
22 Feb 2023
Digital assistants need to get better at answering user questions to keep the conversation going.
ChatGPT: Why the Hype and How Does It Affect Speech Technology?
28 Feb 2023
The AI chatbot is a fascinating step forward, and soon it could be much more,
The AI Contact Center Is Finally Here
28 Sep 2022
Natively integrated capabilities abound in core contact center functions.
Conversational AI Is Becoming More Practical
28 Jun 2022
As a spring conference displayed, the technology is improving and the use cases growing.
The Conversational Cloud Promises Breakthroughs, and Plenty of Complexity
07 Jul 2022
Cloud-delivered speech services are the future, and that future will require a lot of thought.
People with Disabilities Helped Launch Speech Tech. Don’t Leave Them Behind
26 Apr 2022
Design solutions that eliminate difficulties.
Enduring AI-Powered Retail Trends for 2022
29 Mar 2022
Digital engagement will continue to enhance retail, both in the store and online.
Speech Prevailed in a Year of Incredible Turmoil
06 Apr 2022
As we highlight in our annual "State of the Speech Technology Industry" report, 2021 was a very good year for the speech industry.
Interaction Analytics: What’s Driving Adoption
09 Feb 2022
IA solutions can identify the issues that are preventing good CX.
Poor IVR Will Make Your Customers Talk (Not in a Good Way)
15 Dec 2021
Subpar design is bad for everyone.
Speech and AI: From Tipping Point to Table Stakes
24 Sep 2021
Gone are the days when adding virtual assistants was enough.
Speech Is Up for Any Challenge
12 Apr 2021
As consumers' interactions shifted to digital channels, voice has become the interface of choice for many of those interactions.
Designing a Web Site? Learn from the Speech Business—Please!
25 Feb 2021
Contact centers, whether with human or automated attendants, have a lot to teach corporate websites about usability.
Self-Service Is the Channel of Choice—When It Works
18 Feb 2021
Companies are not benefiting from the shift in preference as much as they should be
IVAs: Using AI to Serve Customers and Contact Centers
01 Aug 2020
True omnichannel customer service is becoming closer to reality
Automated Solutions Have Become Work-from-Home Agents, Too
01 Aug 2020
Adoption and interest in AI-infused capabilities got better because things got worse
As Voice Assistants Multiply, When Will We Get a Registry?
01 May 2020
VARs can help tame the Wild West of voice assistants
Voice Self-Service Has Become More Popular—and It’s About to Get Much Better
07 Feb 2020
Conversational self-service is moving closer to reality
A Speech Translation Evangelist on the Business Opportunities in an Interconnected World
23 Dec 2019
Entrepreneur Jeffry Williams, CEO of Worldwide Tech Connections, sees big challenges, and even bigger opportunities for speech tech providers, in the need to tackle the translation requirements of today's business climate.
Security Threats to Speech Apps in the Age of Deep Fakes
16 Sep 2019
As machine learning marches forward, we are becoming aware of the dangers of "deep fakes" generated by deep learning algorithms. Not surprisingly, machines can be both the problem and the solution.