Let’s Continue to Prioritize Innovation

The next waves of innovation in the speech technology space promise to be more transformative than ever before.

Speech’s Next Big Thing Is Moving Fast

Quantum computing is making a resurgence, and speech tools could be beneficiaries.

Shopping Made Easy: Features of a Modern Conversational Assistant

An imaginary interaction shows the possibilities. Plus, speech technologies deserve their own Nobels.

AI Can Elevate In-Store Music

So-called elevator music can be jazzed up by genAI, but there are gray areas.

Standards for Openness in AI Models: The Model Openness Framework

Here's how to ensure these tools can be used in mission-critical applications

Speech Industry Award Winners Fuel a Market on the Rise

Their efforts in the past year have left an indelible mark on the entire speech industry, brought the technology to new heights and new markets, and generated a lot of buzz along the way.

Interaction Analytics: Listening in on the Omnichannel Customer Journey

The value of these solutions increases as they're applied to more parts of your company.

New Omnichannel Offerings Share the Power of NLU

Natural language understanding is enabling a budding omnichannel revolution.

When IVRs Discriminate: A Case Study

What happened when a plaintiff took on a big telecom. The first in a two-part series.

IVAs: Using AI to Serve Customers and Contact Centers

True omnichannel customer service is becoming closer to reality

Voice Tools Could Help Brick-and-Mortar Retail Remain Relevant

Stores need to embrace technology to help the customer experience and bring back shoppers